Kering Welcome Services Coordinator

Reggello • Italy

Monday, July 28, 2025

The Mall Luxury Outlets, a prestigious brand within the Simon Property Group, specializes in operating exclusive outlet villages dedicated solely to luxury brands. With locations such as The Mall Sanremo and The Mall Firenze in Italy, the brand is expanding its reach with a multichannel and international approach. The Mall Luxury Outlets is committed to providing guests with exceptional experiences, enhancing their shopping journeys through collaborations with top-tier luxury hospitality partners globally. This dedication makes the outlets a sought-after destination for discerning visitors from around the world.

1. Supervise daily operations and provide feedback to the team to ensure excellent customer service.
2. Manage planning, shifts, and holidays for the Welcome Lounge team.
3. Ensure team members adhere to grooming standards and company policies, fostering a positive work environment.
4. Oversee management of staff uniforms and IT equipment.
5. Conduct talent performance management and one-on-one meetings in line with HR guidelines.
6. Enhance existing services and promote the development of new ones to enrich customer experience.
7. Serve as the primary contact for clients, offering personal shopper services when requested.
8. Track individual and group travelers using digital tools.
9. Ensure prompt follow-up on client requests received via email and phone, coordinating with the Tourism Marketing Team.
10. Collaborate with partners to maintain high service standards.
11. Monitor and report on the in-mall image consistency with brand guidelines to the Marketing team.
12. Promote and sell The Mall Luxury Outlets Collection, contributing to merchandising storytelling and tracking sales and client feedback.
13. Develop and engage clients in the loyalty program, managing subscriptions, points accumulation, and rewards redemption.

1. Passion for luxury hospitality.
2. Organized and flexible multi-tasker.
3. Proven leadership skills with at least 4 years of guest services experience in a luxury environment.
4. Strong relational skills.
5. Fluency in English and Italian; additional languages are a plus.

1. Team leadership and management.
2. Proficiency in MS Office Suite.
3. Excellent communication and interpersonal skills.
4. Ability to work collaboratively towards common goals.
5. Proactive and positive approach.

A minimum of 4 years in guest services, preferably within a luxury environment, with experience in managing large teams.

Opportunity to join a thriving team in a luxury fashion environment with endless possibilities for learning and growth. The company is committed to talent development and fostering a stimulating workplace.

The Mall Luxury Outlets fosters a diverse and inclusive workplace, valuing diversity in all its forms. The company promotes resourcefulness and supports employees in reaching their full potential in a dynamic and fulfilling environment. As an Equal Opportunity Employer, it welcomes applications from all qualified candidates.