Kering Retail Operations Technology Specialist

Beverly Hills • USA

Saturday, March 29, 2025

Kering is a global luxury group renowned for managing the development of prestigious brands in fashion, leather goods, jewelry, and watches, including Gucci, Saint Laurent, and Balenciaga, among others. As part of its commitment to creativity and sustainability, Kering empowers its brands to innovate and redefine luxury. The company is known for its dedication to crafting a responsible future for luxury, encapsulated in its motto, "Empowering Imagination."

1. Collaborate with Kering brand store managers to evaluate and address technical issues in stores, including network, applications, and hardware.
2. Identify and resolve store issues through standard support channels.
3. Ensure all equipment is up-to-date and functioning correctly.
4. Promote best practice IT processes, procedures, and training.
5. Collect operational-level requests for new demand.
6. Act as the point of contact for service escalations.
7. Engage directly with store personnel through on-site visits or remote check-ups.
8. Support over 150 stores across 7 brands on the West Coast of the US and Canada, requiring approximately 50% travel.

1. Minimum 5 years of experience in an IT environment, retail regional capacity, regional store operations capacity, or a customer-facing service delivery role.
2. Experience in providing hands-on EUC and hardware support, including Windows OS, laptops, desktops, printers, mobile devices, POS, payment devices, and basic network support.
3. Knowledge of ITIL is advantageous.
4. Project management experience is a plus.
5. Bachelor’s Degree in IT or a related field is preferred.
6. Ability to operate independently in a demanding service role, providing reliable and consistent support to retail employees.
7. Understanding of technology issues in retail stores and their impact on operations, with the ability to explain these in non-technical terms to users.
8. Strong verbal and written communication skills.
9. Positive attitude towards problem-solving with a service-minded approach.

1. Technical troubleshooting and problem-solving
2. Excellent communication
3. Customer service orientation
4. Project management
5. Ability to work independently
6. Knowledge of ITIL
7. Hands-on hardware support

A minimum of 5 years in IT, retail regional capacity, or a customer-facing service delivery role.

Bachelor’s Degree in IT or related field preferred.

Base salary range: $90,000-$100,000.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts.

Kering fosters a culture of innovation and creativity, encouraging its employees to push boundaries and redefine luxury. The company values sustainability and responsibility, creating an environment where employees are inspired to contribute to a better future for luxury.