Kering Retail Operations Technology Specialist

Beverly Hills • USA

Tuesday, March 18, 2025

Kering is a distinguished global luxury group, renowned for its stewardship of iconic fashion houses such as Gucci, Saint Laurent, and Balenciaga, among others. As a family-led conglomerate, Kering is dedicated to fostering creativity and innovation across its diverse portfolio, which spans couture, ready-to-wear, leather goods, and more. The group is committed to driving positive change and delivering exceptional products and experiences that captivate and inspire.

1. Collaborate with Kering brand store managers to evaluate and address the technical health of stores, including network, applications, and hardware.
2. Identify and resolve store issues through established support channels.
3. Ensure all equipment is up-to-date and functioning optimally.
4. Promote best practice IT processes, procedures, and training.
5. Collect operational-level requests for new demand.
6. Serve as the point of contact for service escalations.
7. Engage directly with store personnel through on-site visits or remote check-ups.
8. Support over 150 stores across 7 brands on the West Coast of the US and Canada, requiring approximately 50% travel.

1. Minimum of 5 years of experience in an IT environment, retail regional capacity, or customer-facing service delivery role.
2. Experience in providing hands-on EUC and hardware support, including Windows OS, laptops, desktops, printers, mobile devices, POS, and payment devices.
3. Knowledge of ITIL is advantageous.
4. Experience with project management is a plus.
5. Bachelor’s Degree in IT or related field preferred.

1. Ability to operate independently in a demanding service role.
2. Strong verbal and written communication skills.
3. Positive attitude towards problem-solving.
4. Service-minded approach towards customers and peers.
5. Understanding of technology issues in retail stores and their impact on operations.

At least 5 years of experience in IT environments, with a focus on retail operations or customer service delivery roles.

Bachelor’s Degree in IT or related field preferred.

Base salary range: $90,000-$100,000.

Comprehensive benefits package including health, dental, and vision insurance, retirement plans, and employee discounts.

Kering fosters a culture of creativity and innovation, encouraging employees to contribute to the legacy of luxury and excellence. The company values diversity and inclusivity, providing a supportive environment where individuals can thrive and develop professionally.