Kering Omnichannel Projects Apprentice

Paris • France

Monday, March 17, 2025

Kering, a global luxury group, is renowned for nurturing a portfolio of iconic fashion, leather goods, and jewelry brands, including Gucci, Saint Laurent, Bottega Veneta, and Balenciaga, among others. As a leader in the luxury sector, Kering is committed to fostering creativity and sustainable luxury, empowering its brands to push the boundaries of creative expression while maintaining a focus on responsible practices. With a workforce of 47,000 employees and a revenue of €17.2 billion in 2024, Kering offers a dynamic and inclusive work environment that values diversity and innovation.

1. Support the analysis and monitoring of omnichannel customer service project performance indicators, developing dashboards with an ROI approach.
2. Track and report on the satisfaction and adoption status of Salesforce Service Cloud, generating insights to refine and enhance service offerings.
3. Provide regular benchmarks and conduct on-demand analyses for departments involved in customer service activities.
4. Coordinate closely with global customer service and digital operations teams on omnichannel projects, ensuring continuous improvement of core service propositions.
5. Coordinate and update newsletter content, keeping internal departments aligned and informed about communication activities.
6. Assist in preparing presentations to keep management informed of all relevant projects.

1. Currently pursuing studies
2. Previous experience in retail and/or omnichannel networks
3. Experience with Salesforce Service Cloud

1. Excellent organizational and communication skills
2. Solution-oriented and results-driven
3. Proactive and meticulous
4. Reliable and enjoys teamwork

Previous experience in retail and/or omnichannel networks is required.

Currently pursuing studies.

Kering is committed to diversity and offers equal employment opportunities to all qualified candidates, providing a workplace where talents can be expressed individually and collectively.

Kering fosters a diverse and inclusive workplace, valuing diversity in all its forms, including gender, age, nationality, culture, disability, religious beliefs, and sexual orientation. This commitment enriches the workplace and enhances the company's ability to adapt in a changing world.