Kering Eyewear Sales Support Specialist

Munich • Germany

Tuesday, June 17, 2025

Kering Eyewear, a distinguished subsidiary of the global luxury group Kering, stands as a preeminent leader in the luxury and high-end eyewear market. With an unparalleled portfolio of powerful brands ranging from fashion innovators like Gucci to timeless heritage names such as Cartier and LINDBERG, Kering Eyewear excels in designing, developing, manufacturing, and marketing the most coveted optical frames and sunglasses across the luxury and sport & lifestyle segments. The company's industry expertise empowers its brands to redefine boundaries within this promising business category, supporting their dominance in the eyewear sector and enabling them to realize their artistic and financial potential in a creative and sustainable manner.

1. Manage the 'Order-to-Cash' process for assigned key accounts and top clients efficiently and accurately.
2. Collaborate closely with the Sales Team to support daily activities and ensure exceptional customer service.
3. Ensure compliance with sales policies and business processes.
4. Organize collections and client appointments at the Munich office.
5. Coordinate with customer service and logistics teams in Padua, Italy, and Aarhus, Denmark.
6. Maintain customer master data to ensure information is current, accurate, complete, and integral.
7. Oversee order flow from order entry to delivery based on agreed business terms.
8. Manage delivery flow through direct collaboration with planning, logistics, and clients, serving as the first point of contact for inquiries or issues.
9. Handle backlog management to maintain a clean customer portfolio.
10. Actively participate in the organizational preparation and execution of sales events, such as buying days and roadshows, collection presentations, and showroom appointments.
11. Generate sales/customer-related reports for the benefit of the sales team and clients.
12. Implement and improve customer-related procedures, processes, and systems.
13. Engage in sales-related ad-hoc activities and/or projects.
14. Support day-to-day operations.

1. Bachelor's degree in Foreign Languages, Marketing, Business Administration, or Fashion/Retail Management with excellent results.
2. Proven experience (2+ years) in a B2B or B2C customer service role or customer-oriented environment with a customer-focused approach.
3. Additional sales experience is considered an advantage.
4. Experience with SAP/ERP implementation is a plus.

1. Excellent communication skills in German and English (minimum B2 level in German required). French proficiency (B2 level) is an advantage.
2. Strong business acumen in order-to-cash flows, sales principles, and methods.
3. Proficiency in Microsoft Office programs, particularly Outlook, Excel, and PowerPoint.
4. Reliable team player with a structured and proactive work approach.
5. Problem-solving skills with a 'hands-on' approach.
6. Results-oriented, motivated, curious, creative, and open to new challenges.

A minimum of 2 years of experience in a customer service role within a B2B or B2C environment, with a focus on customer satisfaction and service excellence.

Bachelor's degree in a relevant field.

Full-time, permanent contract with benefits including reimbursement, meal vouchers, paid vacation, and a centrally located office in Munich with complimentary refreshments.

Kering Eyewear offers a dynamic and stimulating work environment within a flourishing company that is part of a global luxury group. The organization is committed to talent development and internal mobility, fostering leadership skills and helping employees reach their full potential. Kering values diversity in all its forms, believing it enriches the workplace and enhances adaptability in a changing world. As an equal opportunity employer, Kering welcomes applications from all qualified candidates, regardless of background.