Kering Eyewear Sales Support Specialist

Milan • Italy

Wednesday, October 1, 2025

Kering Eyewear, a subsidiary of the global luxury conglomerate Kering, stands as a preeminent leader in the luxury and high-end eyewear sector. The company is renowned for its exceptional design, development, and marketing of premium frames and sunglasses, catering to both luxury and sport & lifestyle segments. Kering Eyewear empowers its brands to transcend boundaries, fostering innovation and leadership in the eyewear industry while maintaining a commitment to sustainability and artistic excellence.

1. Manage customer master data ensuring timely maintenance, accuracy, completeness, and integrity of all information.
2. Oversee order flow from acquisition to entry, ensuring compliance with trade terms.
3. Coordinate delivery flow by liaising with planning, logistics, and customers, acting as the primary contact for queries or issues.
4. Handle backorders to maintain a clean slate.
5. Manage goods returns in accordance with trade terms.
6. Serve as the first point of contact for customers regarding commercial, logistics, and product claims.
7. Participate actively in organizational preparation and execution of sales events, collection presentations, and customer visits.
8. Issue sales and customer-related reports to benefit the sales team and customers.
9. Implement and enhance customer service-related procedures, processes, and systems.
10. Engage in ad hoc sales-related activities and projects.

1. University Degree
2. Minimum of 2 years' experience in a B2B or B2C customer service environment
3. Background in the fashion industry
4. Proven customer-facing experience

1. Proficient knowledge of order-to-cash flows
2. Understanding of sales principles and methods
3. Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)
4. Team-oriented mindset
5. Customer-focused approach
6. Problem-solving abilities
7. Negotiation skills
8. Results-driven
9. Self-motivation
10. Passion and enthusiasm
11. Curiosity and innovation
12. Clear and open communication
13. Trustworthiness

A minimum of 2 years' experience in a B2B or B2C customer service environment, preferably within the fashion industry, with proven customer-facing experience.

University Degree

Kering Eyewear offers a stimulating and fulfilling workplace environment with opportunities for personal and professional growth. The company is committed to talent development and fostering internal mobility, promoting leadership skills to help employees reach their full potential.

Kering Eyewear fosters a dynamic and innovative workplace culture, emphasizing creativity, sustainability, and leadership. As part of the Kering Group, the company values talent development, internal mobility, and a commitment to helping employees achieve their full potential in a supportive and inspiring environment.