Kering Eyewear Sales Support Specialist

Brno • Czech Republic

Tuesday, February 18, 2025

Kering Eyewear, a division of the esteemed Kering Group, stands as a global leader in the luxury and high-end eyewear sector, crafting an unparalleled collection of prestigious brands. This division is dedicated to the design, development, manufacturing, and marketing of the most coveted frames and sunglasses, catering to both luxury and sport & lifestyle segments. With a commitment to innovation and sustainability, Kering Eyewear empowers its brands to transcend boundaries and achieve both artistic and financial excellence.

1. Handle customer inquiries through various communication channels.
2. Identify and escalate priority issues.
3. Provide customers with product and service information.
4. Create new business opportunities through proactive engagement.
5. Manage customer master data ensuring accuracy and integrity.
6. Oversee order flow from acquisition to entry in compliance with trade terms.
7. Coordinate delivery flow by liaising with planning, logistics, and customers.
8. Manage goods returns in compliance with trade terms.
9. Act as the first point of contact for commercial, logistics, and product claims.
10. Support organizational preparation and execution of sales events.
11. Issue sales and customer-related reports for sales team and management.
12. Propose enhancements to customer service procedures and systems.
13. Participate in ad hoc sales-related activities and projects.

1. Bachelor's or Master's degree.
2. 3+ years of experience in similar roles.
3. Fluency in English; knowledge of Slovak or Czech is a plus.
4. Experience in a B2B customer service environment.

1. Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
2. Experience with CRM and SAP tools is advantageous.
3. Understanding of sales principles and methods.
4. Knowledge of order-to-cash flows.
5. Excellent verbal and written communication skills.
6. Customer-oriented mindset.

A minimum of three years in a similar role, preferably within a B2B customer service environment.

Bachelor's or Master's degree.

The role offers an opportunity to join a dynamic company within a global luxury group, providing endless possibilities for learning and growth. Kering is committed to talent development and internal mobility, promoting leadership skills and helping employees reach their full potential.

Kering fosters a stimulating and fulfilling workplace environment, emphasizing talent development and internal mobility. The company values diversity in all its forms, believing it enriches the workplace and enhances adaptability to a changing world. As an Equal Opportunity Employer, Kering welcomes applications from all qualified candidates.