Kering Eyewear Sales Support Specialist

Barcelona • Spain

Wednesday, January 22, 2025

Kering Eyewear, a distinguished leader in the luxury and high-end eyewear sector, is renowned for its exceptional portfolio of powerful brands. As part of the illustrious Kering Group, a global luxury conglomerate, Kering Eyewear excels in designing, developing, manufacturing, and marketing the most coveted frames and sunglasses. The company operates within the rapidly expanding segments of Luxury and Sport & Lifestyle, empowering its brands to transcend boundaries and achieve artistic and financial success in an imaginative and sustainable manner.

1. Oversee the management of customer master data, ensuring timely updates, accuracy, and integrity of information.
2. Coordinate order flow from acquisition to entry, adhering to agreed trade terms.
3. Facilitate delivery processes by liaising with planning, logistics, and customers, serving as the primary contact for queries or issues.
4. Manage backorders to maintain a clean slate.
5. Handle goods returns in compliance with trade agreements.
6. Act as the initial point of contact for customers regarding commercial, logistics, and product claims.
7. Participate actively in the organization and execution of sales events, including Buying Days, Collection presentations, and customer visits.
8. Generate sales and customer-related reports to support the sales team and customer.
9. Implement and refine customer service procedures, processes, and systems.
10. Engage in ad hoc sales-related activities and projects.

1. University degree
2. Minimum of 2 years' experience in a B2B or B2C customer service environment
3. Background in the fashion industry
4. Proven experience in customer-facing roles

1. Proficiency in sales within a controlled environment
2. Experience with SAP implementation
3. Strong business acumen in order-to-cash flows
4. Solid understanding of sales principles and methods
5. Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)
6. Team-oriented mindset
7. Customer-centric approach
8. Problem-solving capabilities
9. Negotiation skills
10. Results-driven focus
11. Self-motivation
12. Passion and enthusiasm
13. Curiosity and innovative thinking
14. Clear and open communication
15. Trustworthiness

A minimum of two years in a customer service environment, preferably within the fashion industry, with proven customer-facing experience.

University degree required.

The position offers a stimulating and fulfilling work environment with opportunities for professional growth and development within a global luxury group.

Kering Eyewear fosters a dynamic and supportive workplace culture that emphasizes talent development and internal mobility. The company is committed to nurturing leadership skills and helping employees reach their full potential in a stimulating and fulfilling environment.