Kering Eyewear Sales Support Specialist
Kering Eyewear, a distinguished leader in the luxury and high-end eyewear sector, is renowned for its exceptional portfolio of powerful brands. As part of the illustrious Kering Group, a global luxury conglomerate, Kering Eyewear excels in designing, developing, manufacturing, and marketing the most coveted frames and sunglasses. The company operates within the rapidly expanding segments of Luxury and Sport & Lifestyle, empowering its brands to transcend boundaries and achieve artistic and financial success in an imaginative and sustainable manner.
- Oversee the management of customer master data, ensuring timely updates, accuracy, and integrity of information.
- Coordinate order flow from acquisition to entry, adhering to agreed trade terms.
- Facilitate delivery processes by liaising with planning, logistics, and customers, serving as the primary contact for queries or issues.
- Manage backorders to maintain a clean slate.
- Handle goods returns in compliance with trade agreements.
- Act as the initial point of contact for customers regarding commercial, logistics, and product claims.
- Participate actively in the organization and execution of sales events, including Buying Days, Collection presentations, and customer visits.
- Generate sales and customer-related reports to support the sales team and customer.
- Implement and refine customer service procedures, processes, and systems.
- Engage in ad hoc sales-related activities and projects.
- University degree
- Minimum of 2 years' experience in a B2B or B2C customer service environment
- Background in the fashion industry
- Proven experience in customer-facing roles
- Proficiency in sales within a controlled environment
- Experience with SAP implementation
- Strong business acumen in order-to-cash flows
- Solid understanding of sales principles and methods
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)
- Team-oriented mindset
- Customer-centric approach
- Problem-solving capabilities
- Negotiation skills
- Results-driven focus
- Self-motivation
- Passion and enthusiasm
- Curiosity and innovative thinking
- Clear and open communication
- Trustworthiness
A minimum of two years in a customer service environment, preferably within the fashion industry, with proven customer-facing experience.
University degree required.
The position offers a stimulating and fulfilling work environment with opportunities for professional growth and development within a global luxury group.
Kering Eyewear fosters a dynamic and supportive workplace culture that emphasizes talent development and internal mobility. The company is committed to nurturing leadership skills and helping employees reach their full potential in a stimulating and fulfilling environment.