Kering Eyewear Sales Channel Operations Specialist

Padua • Italy

Friday, February 27, 2026

Kering Eyewear, a subsidiary of the prestigious Kering Group, stands at the forefront of the luxury fashion industry, renowned for its commitment to excellence and innovation. As part of a global conglomerate, Kering Eyewear offers unparalleled opportunities for professional growth and development within a dynamic and diverse work environment.

1. Manage the order-to-cash flow for the allocated customer portfolio with precision and timeliness.
2. Coordinate customer portfolio activities with Sales and Operations to achieve customer service excellence and revenue targets.
3. Ensure compliance with business policies.
4. Own the lifecycle of assigned customer portfolios to optimize Operations and Sales results.
5. Plan and execute activities towards revenue targets efficiently.
6. Oversee complete order flow management from acquisition to invoicing in line with trade terms.
7. Manage delivery flow by liaising with Planning, Logistics, and customers, acting as the primary contact for queries.
8. Plan rolling pick-and-pack efforts to facilitate timely Logistics volume management.
9. Analyze channel/customer portfolios and provide landing estimations to benefit Sales and Operations.
10. Identify missing orders against targets and involve Sales for customer engagement.
11. Propose orders based on channel/customer/assortment criteria.
12. Conduct key sales/customer-related analysis and reporting for Sales teams and customers.
13. Support sales events through organizational preparation and live execution.
14. Manage customer master data, ensuring accuracy and integrity, including pricing.
15. Oversee backorders and open orders portfolio to maintain a clean sheet.
16. Drive Commercial Returns Management in line with trade terms and internal guidelines.
17. Act as the first point of contact for customers on order-to-cash topics.
18. Monitor process efficiency and propose enhancements to customer service procedures.
19. Participate in ad-hoc sales-related activities.

1. Business-related degree or equivalent business experience.
2. 3-4 years of experience in a similar role within a B2B customer service environment.
3. Fluent in English (minimum C1 level); additional languages are advantageous.

1. Proficiency in SAP, Excel, and PowerPoint.
2. Good business knowledge of order-to-cash flows.
3. Working knowledge of Incoterms and customs rules.
4. Proactivity and teamwork skills.
5. Customer-oriented with high flexibility.
6. Problem-solving capabilities.
7. Trustworthy, clear, and open communication.

3-4 years of experience in a similar role within a B2B customer service environment.

Business-related degree or equivalent business experience.

Kering Eyewear offers a stimulating and fulfilling workplace environment with endless possibilities for learning and growth. The company is committed to talent development and fostering internal mobility, promoting leadership skills and helping employees reach their full potential.

Kering Eyewear, as part of the Kering Group, values diversity in all its forms, believing it enriches the workplace and fosters adaptability in a changing world. The company is an Equal Opportunity Employer, welcoming applications from all qualified candidates regardless of background.