Kering Eyewear Sales Channel Operations Specialist

Padova • Italy

Sunday, March 1, 2026

Kering Eyewear, a distinguished subsidiary of the global luxury conglomerate Kering, offers an exceptional environment for career advancement within the luxury fashion industry. As part of Kering, the company is committed to fostering talent development and internal mobility, providing employees with ample opportunities to grow and excel in a dynamic and inclusive workplace.

1. Manage the order-to-cash flow for the allocated customer portfolio with precision and timeliness.
2. Drive and coordinate customer portfolio activities with Sales and Operations to achieve customer service excellence and revenue optimization.
3. Ensure compliance with business policies and procedures.
4. Maintain complete ownership of the assigned customer portfolio to optimize Operations and Sales outcomes.
5. Plan and execute activities proactively to meet revenue targets efficiently.
6. Oversee complete order flow management from acquisition to invoicing, adhering to trade terms.
7. Coordinate delivery flow by liaising with Planning, Logistics, and customers, serving as the primary contact for queries.
8. Facilitate Logistics volume management through rolling pick-and-pack planning.
9. Conduct channel/customer portfolio analysis to support Sales and Operations.
10. Identify and address missing orders against targets, engaging Sales for customer follow-up.
11. Propose orders based on channel/customer/assortment criteria.
12. Provide key sales/customer-related analysis and reporting for Sales team and customers.
13. Support sales events such as Buying Days, Sales Campaigns, and customer visits through preparation and execution.
14. Manage customer master data, ensuring accuracy and integrity of all information, including pricing.
15. Oversee backorders and open orders to maintain a clean sheet.
16. Drive Commercial Returns Management in line with trade terms and internal guidelines.
17. Act as the first point of contact for customers on order-to-cash topics.
18. Monitor process efficiency and propose enhancements to customer service procedures.
19. Participate in ad-hoc sales-related activities.

1. Business-related degree or equivalent business experience.
2. 3-4 years of experience in a similar role within a B2B customer service environment.

1. Fluent in English (minimum C1 level); additional languages are advantageous.
2. Proficiency in SAP, Excel, and PowerPoint.
3. Good business knowledge of order-to-cash flows.
4. Understanding of Incoterms and customs regulations.
5. Proactivity and teamwork skills.
6. Customer-oriented with high flexibility.
7. Problem-solving capabilities.
8. Clear and open communication skills.

3-4 years in a similar role within a B2B customer service environment.

Business-related degree or equivalent experience.

The role offers the opportunity to contribute to the growth of a thriving company within a global luxury group, with endless possibilities for learning and career development. Kering is committed to fostering a diverse and inclusive workplace, promoting leadership skills, and helping employees reach their full potential.

Kering Eyewear, as part of the Kering Group, champions a culture of diversity and inclusion, believing that a varied workforce enriches the workplace. The company encourages a stimulating and fulfilling environment where talent can thrive, and employees are empowered to express their individuality and adapt to a changing world.