Kering Eyewear Operations and Supply Chain Specialist

Dubai • UAE

Wednesday, May 28, 2025

Kering Eyewear stands as a global leader in the luxury and high-end eyewear sector, specializing in the design, development, and marketing of premium frames and sunglasses. As part of the esteemed Kering Group, a conglomerate renowned for its portfolio of powerful luxury brands, Kering Eyewear empowers its brands to excel in both artistic and financial realms through innovation and sustainable practices.

1. Manage customer master data ensuring timely maintenance, accuracy, completeness, and integrity of all information.
2. Oversee order flow from acquisition to entry, ensuring compliance with agreed trade terms.
3. Coordinate delivery flow by liaising with planning, logistics, transportation companies, and customers, acting as the primary contact for queries or issues.
4. Manage back-orders to maintain a clean portfolio.
5. Handle goods returns in compliance with trade terms.
6. Support sales in addressing commercial, logistics, and product claims from customers.
7. Participate actively in sales events such as Buying Days, brand presentations, and customer training sessions.
8. Issue sales and customer-related reports for the benefit of the sales team and customers.
9. Implement and enhance customer service-related procedures, processes, and systems.
10. Engage in ad hoc sales-related activities and projects.

1. 3 years of experience in similar roles within a fast-paced environment.
2. Previous experience in a B2B customer service environment.
3. Knowledge of international logistics, supply chain, and customs processes.
4. Experience with ERP systems, with SAP experience being advantageous.
5. Fluency in English, with proficiency in Italian, Arabic, or French considered a plus.

1. Proficiency in MS Office, particularly Excel, PowerPoint, and Word.
2. Strong team player with a customer-oriented approach.
3. Excellent problem-solving abilities.

A minimum of 3 years in operations or supply chain roles within a fast-paced environment, preferably in B2B customer service.

The position offers the opportunity to join a thriving team within a global luxury group, with a commitment to talent development and internal mobility.

Kering Eyewear fosters a stimulating and fulfilling workplace environment, promoting leadership skills and encouraging employees to reach their full potential. The company values innovation, sustainability, and a collaborative spirit, providing endless possibilities for learning and growth.