Kering Eyewear French Speaking Customer Service Ambassador

Bridgewater • USA

Wednesday, June 25, 2025

Kering Eyewear, a distinguished leader in the luxury and high-end eyewear sector, is renowned for its exceptional portfolio of powerful brands. As part of the esteemed Kering Group, a global luxury conglomerate, Kering Eyewear excels in designing, developing, manufacturing, and marketing the most coveted frames and sunglasses in the luxury and sport & lifestyle segments. The company is committed to pushing the boundaries of innovation and artistry, ensuring its brands achieve their full potential in a sustainable and imaginative manner.

1. Manage customer master data, ensuring timely maintenance, accuracy, completeness, and integrity of all information.
2. Oversee order flow from acquisition to entry, ensuring compliance with trade terms.
3. Coordinate delivery flow by liaising with planning, logistics, and customers, acting as the primary contact for queries and issues.
4. Manage backorders to ensure a clean sheet.
5. Handle goods returns in compliance with trade terms.
6. Serve as the first point of contact for customers regarding commercial, logistics, and product claims.
7. Support sales events, including campaigns, brand presentations, customer training, and visits, through active participation in preparation and execution.
8. Issue sales and customer-related reports for the benefit of the sales team and customers.
9. Implement and enhance customer service-related procedures, processes, and systems.
10. Participate in ad hoc sales-related activities and projects.

1. 2 years of experience in a B2B customer service environment preferred.
2. Proven customer-facing experience.
3. Sales experience in a controlled environment is advantageous.
4. Experience with SAP implementation is beneficial.

1. Fluency in French and English.
2. Good business knowledge of order-to-cash flows.
3. Working knowledge of Incoterms and customs rules.
4. Proficiency in Microsoft Office (Excel, PowerPoint, Word).
5. Strong team player.
6. Customer-oriented approach.
7. Problem-solving skills.
8. Negotiation skills.
9. Results-focused.
10. Self-motivated.
11. Passion and enthusiasm.
12. Curiosity and innovation.
13. Clear and open communication.
14. Trustworthiness.

2 years of experience in a B2B customer service environment is preferred, with proven customer-facing experience and advantageous sales experience within a controlled environment.

The position offers an opportunity to join a thriving company within a global luxury group, with endless possibilities for learning and growth. Kering is committed to talent development and fostering internal mobility, promoting leadership skills and helping employees reach their full potential in a stimulating and fulfilling environment.

Kering Eyewear fosters a diverse and inclusive workplace, valuing diversity in all its forms, including gender, age, nationality, culture, religious beliefs, and sexual orientation. The company encourages individual and collective talent expression, enhancing adaptability in a changing world. As an Equal Opportunity Employer, Kering welcomes applications from all qualified candidates.