Kering Eyewear EMEA Customer Service Ambassador

Padova • Italy

Thursday, January 9, 2025

Kering Eyewear, a subsidiary of the global luxury group Kering, stands as a leader in the luxury and high-end eyewear market, offering an impressive portfolio of prestigious brands. The company excels in designing, developing, and marketing some of the most coveted frames and sunglasses, catering to both luxury and sport & lifestyle segments. Kering Eyewear empowers its brands to transcend boundaries, fostering innovation and artistic expression while ensuring sustainable growth.

1. Manage the ordering flow from acquisition to entry, ensuring compliance with trade terms.
2. Handle customer inquiries across various communication channels.
3. Research and utilize available information sources.
4. Manage and resolve customer complaints efficiently.
5. Identify and escalate priority issues as necessary.
6. Provide comprehensive product and service information to customers.
7. Monitor and address customer requests and queries.
8. Document interactions according to standard operating procedures.
9. Proactively create new business opportunities.

1. Bachelor's or Master's degree, preferably in Languages, Translation, or Cultural Mediation.
2. Native-level proficiency in German (C2).
3. Fluency in English is mandatory.
4. Additional knowledge of French, Spanish, or Portuguese is advantageous.

1. Ability to thrive in fast-paced environments and contribute to organizational development.
2. Experience in B2B customer service.
3. Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
4. Experience with CRM and SAP tools is a plus.
5. Understanding of sales principles and methods is beneficial.
6. Knowledge of order-to-cash flows is advantageous.
7. Excellent verbal and written communication skills.
8. Strong customer orientation.
9. Problem-solving capabilities.
10. Results-focused mindset.
11. Team collaboration skills.

Previous experience in a B2B customer service environment is required.

Bachelor's or Master's degree preferred.

Kering Eyewear offers a dynamic work environment with opportunities for learning and growth, fostering talent development and internal mobility. The company promotes leadership skills and supports employees in reaching their full potential.

Kering Eyewear, as part of the Kering Group, values diversity in all its forms, believing it enriches the workplace. The company is committed to creating an inclusive environment where employees can express their talents and adapt to a changing world. Kering is an Equal Opportunity Employer, welcoming applications from all qualified candidates.