Kering Eyewear EMEA Customer Service Ambassador

Kering Eyewear is a global leader in luxury and high-end eyewear, specializing in frames and sunglasses. The company designs, develops, manufactures, and markets desirable eyewear in the luxury and sport & lifestyle segments. Kering Eyewear empowers its brands to innovate and lead in the eyewear industry, supporting their artistic and financial potential in a sustainable manner.

1. Manage the ordering flow from acquisition to entry in compliance with trade terms
2. Handle customer inquiries using various communication channels
3. Research information using available sources
4. Manage and resolve customer complaints
5. Identify and escalate priority issues
6. Provide customers with product and service information
7. Monitor customer requests and queries
8. Map interactions' information according to standard operating procedures
9. Create new business opportunities through a proactive approach

1. Bachelor's or Master's degree, preferably in Languages, Translation, or Cultural Mediation
2. Native speaker or equivalent level (C2) in German
3. Additional knowledge of French, Spanish, or Portuguese is a plus
4. English is mandatory

1. Ability to work in fast-growing environments
2. Good working knowledge of Office Package (Excel, PowerPoint, Word)
3. Experience with CRM and SAP tools is a plus
4. Knowledge of sales principles and methods is a plus
5. Knowledge of order-to-cash flows is a plus
6. Excellent verbal and written communication skills
7. Customer-oriented
8. Passion and enthusiasm
9. Curiosity and innovation
10. Problem-solving
11. Focus on results
12. Team player

Work experience in a B2B customer service environment.

Opportunity to join a thriving company in a global luxury group with endless possibilities to learn and grow. Talent development and internal mobility are key principles.

Kering promotes a diverse and inclusive workplace, encouraging leadership skills and helping employees reach their full potential in a stimulating environment. The company values diversity in all its forms and is committed to equal opportunity employment.