Kering Eyewear EMEA Customer Service Ambassador - French Speaker

Padua • Italy

Friday, April 18, 2025

Kering Eyewear, a subsidiary of the renowned Kering Group, stands as a global leader in the luxury and high-end eyewear sector, specializing in frames and sunglasses. The brand is distinguished by its impressive portfolio of powerful brands, operating at the intersection of luxury and sport & lifestyle. With a commitment to innovation and sustainability, Kering Eyewear empowers its brands to transcend boundaries, unlocking both artistic and financial potential.

1. Provide exemplary customer service to B2B clients across the EMEA region, focusing on French-speaking markets.
2. Manage and resolve customer inquiries, orders, and complaints through various communication channels including telephone, email, chat, and web.
3. Ensure a high level of service efficiency to maximize business opportunities and enhance the Kering brands' portfolio.
4. Collaborate with internal teams to address customer needs and improve service delivery.

1. Fluency in French and English is mandatory.
2. Previous experience in a customer service role, preferably within a B2B environment.

1. Excellent communication and interpersonal skills.
2. Strong problem-solving abilities.
3. Proficiency in using customer service software and tools.
4. Ability to work effectively in a fast-paced environment.

A minimum of 2 years of experience in a customer service position, ideally within the luxury fashion or eyewear industry.

Bachelor's degree in Business Administration, Communication, or a related field is preferred.

Competitive benefits package including health insurance, retirement plans, and employee discounts on eyewear products.

Kering Eyewear fosters an innovative and inclusive workplace culture, encouraging creativity and collaboration among its employees. As part of the Kering Group, the company is committed to sustainability and ethical business practices, providing a dynamic environment where individuals can thrive and contribute to the brand's legacy.