Kering Eyewear Customer Service Ambassador - Portuguese Speaker

Padova • Italy

Friday, April 18, 2025

Kering Eyewear, a pivotal division within the esteemed Kering Group, stands as a global leader in the luxury and high-end eyewear sector. Renowned for its innovative approach, Kering Eyewear designs, develops, manufactures, and markets an impressive portfolio of frames and sunglasses across the luxury and sport & lifestyle segments. The company empowers its brands to transcend conventional boundaries, fostering artistic and financial growth through sustainable practices.

1. Manage the ordering flow from acquisition to entry, ensuring compliance with trade terms.
2. Handle customer inquiries via multiple communication channels.
3. Research and provide information using available resources.
4. Manage and resolve customer complaints efficiently.
5. Identify and escalate priority issues as necessary.
6. Provide detailed product and service information to customers.
7. Monitor and respond to customer requests and queries.
8. Document interactions according to standard operating procedures.
9. Identify and create new business opportunities proactively.

1. Bachelor's or Master's degree, preferably in Languages, Translation, or Cultural Mediation.
2. Native or C2 level proficiency in Portuguese.
3. Fluency in English and Italian is mandatory.
4. Additional knowledge of German, French, or Spanish is advantageous.

1. Experience in a B2B customer service environment.
2. Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
3. Experience with CRM and SAP tools is a plus.
4. Knowledge of sales principles and order-to-cash flows is beneficial.
5. Exceptional verbal and written communication skills.
6. Strong customer orientation and problem-solving abilities.
7. Ability to work in fast-paced environments and contribute to organizational growth.
8. Team-oriented with a focus on results.

Previous experience in a B2B customer service role is required.

Bachelor's or Master's degree, preferably in Languages, Translation, or Cultural Mediation.

Kering Eyewear offers a dynamic work environment within a global luxury group, providing endless opportunities for professional development and growth. The company is committed to fostering internal mobility and leadership skills, ensuring a stimulating and fulfilling workplace.

Kering Eyewear promotes a diverse and inclusive workplace culture, valuing diversity in all its forms. The company is dedicated to creating an environment where employees can express their talents and adapt to a changing world, fostering innovation and collaboration.