Kering Eyewear EMEA Customer Service Ambassador

Padua • Italy

Thursday, January 16, 2025

Kering Eyewear, a distinguished leader in the luxury and high-end eyewear sector, operates under the esteemed Kering Group umbrella. Renowned for its innovative designs and exceptional craftsmanship, Kering Eyewear develops and markets an exclusive collection of frames and sunglasses across the luxury and sport & lifestyle segments. The brand is committed to pushing the boundaries of creativity and sustainability, empowering its portfolio of powerful brands to achieve their artistic and financial aspirations.

1. Manage the entire ordering process, from acquisition to entry, ensuring compliance with trade terms.
2. Handle customer inquiries through various communication channels including telephone, email, chat, and web.
3. Research and utilize available resources to provide accurate information.
4. Address and resolve customer complaints efficiently.
5. Identify and escalate priority issues as needed.
6. Provide comprehensive product and service information to customers.
7. Monitor and respond to customer requests and queries promptly.
8. Document interactions in accordance with standard operating procedures.
9. Proactively create new business opportunities.

1. Bachelor's or Master's degree, preferably in Languages, Translation, or Cultural Mediation.
2. Native or C2 level proficiency in French.
3. Fluency in English and Italian is mandatory.
4. Additional proficiency in German, Spanish, or Portuguese is advantageous.

1. Proven ability to thrive in fast-paced environments.
2. Experience in a B2B customer service setting.
3. Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
4. Familiarity with CRM and SAP tools is a plus.
5. Understanding of sales principles and order-to-cash processes.
6. Exceptional verbal and written communication skills.
7. Strong customer orientation and problem-solving abilities.
8. Results-driven with a collaborative team spirit.

Previous experience in a B2B customer service environment is required.

Bachelor's or Master's degree, preferably in Languages, Translation, or Cultural Mediation.

The position offers opportunities for professional growth within a global luxury group committed to talent development and internal mobility.

Kering Eyewear fosters a dynamic and inclusive workplace culture that values diversity in all its forms. The company is dedicated to nurturing leadership skills and supporting employees in reaching their full potential within a stimulating and fulfilling environment. As an Equal Opportunity Employer, Kering welcomes applications from all qualified candidates, regardless of background.