Kering Eyewear Customer Service Ambassador

Kering Eyewear is the world leader in luxury and high-end eyewear, specializing in frames and sunglasses. The company designs, develops, manufactures, and markets desirable eyewear in the luxury and sport & lifestyle segments. Kering Eyewear empowers its brands to innovate and lead in the eyewear industry, supporting their artistic and financial potential in a sustainable manner.

1. Manage the ordering flow from acquisition to entry in compliance with trade terms
2. Handle customer inquiries through various communication channels
3. Research information using available sources
4. Manage and resolve customer complaints
5. Identify and escalate priority issues
6. Provide customers with product and service information
7. Monitor customer requests and queries
8. Map interactions' information according to standard operating procedures
9. Create new business opportunities through a proactive approach

1. Bachelor's or Master's degree, preferably in Languages, Translation, or Cultural Mediation
2. Native speaker or equivalent level (C2) in French
3. Additional knowledge of German, Spanish, or Portuguese is a plus
4. English and Italian are mandatory

1. Ability to work in fast-growing environments
2. Experience in a B2B customer service environment
3. Good working knowledge of Office Package (Excel, PowerPoint, Word)
4. Experience with CRM and SAP tools is a plus
5. Knowledge of sales principles and methods is a plus
6. Knowledge of order-to-cash flows is a plus
7. Excellent verbal and written communication skills
8. Customer-oriented
9. Passion and enthusiasm
10. Curiosity and innovation
11. Problem-solving
12. Focus on results
13. Team player

Work experience in a B2B customer service environment.

Bachelor's or Master's degree, preferably in Languages, Translation, or Cultural Mediation.

Kering Eyewear offers a stimulating and fulfilling workplace environment, promoting leadership skills and helping employees reach their full potential. The company is committed to diversity and equal opportunity, welcoming applications from all qualified candidates. Located in Padova, the company is part of a global luxury group offering endless possibilities to learn and grow.