Kering Eyewear Customer Service Ambassador

Padova • Italy

Tuesday, January 7, 2025

Kering Eyewear, a distinguished leader in the luxury and high-end eyewear sector, operates under the prestigious Kering Group, renowned for its portfolio of iconic brands. The company excels in designing, developing, manufacturing, and marketing the most coveted frames and sunglasses, catering to both luxury and sport & lifestyle segments. As part of the Kering Group, Kering Eyewear leverages its industry expertise to empower its brands, driving innovation and leadership in the eyewear category while maintaining a commitment to sustainability and artistic excellence.

1. Manage the ordering flow from acquisition to entry, ensuring compliance with trade terms.
2. Handle customer inquiries across various communication channels.
3. Research and utilize available information sources to assist customers.
4. Manage and resolve customer complaints efficiently.
5. Identify and escalate priority issues as necessary.
6. Provide customers with detailed product and service information.
7. Monitor and respond to customer requests and queries.
8. Document interactions in accordance with standard operating procedures.
9. Proactively create new business opportunities.

1. Bachelor's or Master's degree, preferably in Languages, Translation, or Cultural Mediation.
2. Native or C2 level proficiency in French.
3. Proficiency in English and Italian is mandatory.
4. Additional knowledge of German, Spanish, or Portuguese is advantageous.
5. Experience in a B2B customer service environment.

1. Proficient in Microsoft Office Suite (Excel, PowerPoint, Word).
2. Experience with CRM and SAP tools is a plus.
3. Understanding of sales principles and methods is beneficial.
4. Knowledge of order-to-cash flows is advantageous.
5. Excellent verbal and written communication skills.
6. Strong customer orientation.
7. Problem-solving capabilities.
8. Results-focused approach.
9. Ability to work collaboratively in a team environment.

Prior experience in a B2B customer service environment is required.

Bachelor's or Master's degree, preferably in Languages, Translation, or Cultural Mediation.

The position offers a dynamic work environment within a global luxury group, providing numerous opportunities for professional growth and development. Kering is committed to fostering internal mobility and talent development, ensuring employees can reach their full potential.

Kering Eyewear fosters a stimulating and fulfilling workplace environment that encourages leadership and personal growth. The company values diversity in all its forms, believing it enriches the workplace and enhances adaptability to a changing world. As an Equal Opportunity Employer, Kering welcomes applications from all qualified candidates, regardless of their background.