Kering Eyewear Customer Service Ambassador

Kering Eyewear is the world leader in luxury and high-end eyewear, specializing in frames and sunglasses. The company develops a unique ensemble of powerful brands, designing, developing, manufacturing, and marketing desirable eyewear in the luxury and sport & lifestyle segments. Kering Eyewear empowers its brands to innovate and lead in the eyewear industry, realizing their artistic and financial potential in an imaginative and sustainable manner.

1. Manage the ordering flow from acquisition to entry in compliance with trade terms
2. Handle customer inquiries using various communication channels
3. Research information using available sources
4. Manage and resolve customer complaints
5. Identify and escalate priority issues
6. Provide customers with product and service information
7. Monitor customer requests and queries
8. Map interactions' information according to standard operating procedures
9. Create new business opportunities through a proactive approach

1. Bachelor's or Master's degree, preferably in Languages, Translation, or Cultural Mediation
2. Native speaker or equivalent level C2 in French
3. English and Italian are mandatory
4. Additional knowledge of German, Spanish, or Portuguese is a plus

1. Ability to work in fast-growing environments
2. Good working knowledge of Office Package (Excel, PowerPoint, Word)
3. Experience with CRM and SAP tools is a plus
4. Knowledge of sales principles and methods is a plus
5. Knowledge of order-to-cash flows is a plus
6. Excellent verbal and written communication skills
7. Customer-oriented
8. Passion and enthusiasm
9. Curiosity and innovation
10. Problem-solving
11. Focus on results
12. Team player

Work experience in a B2B customer service environment.

Opportunity to join the Kering Eyewear adventure and contribute to business development. Offers endless possibilities to learn and grow. Talent development and internal mobility are key principles.

Kering is committed to building a diverse workforce, promoting leadership skills, and fostering a stimulating and fulfilling workplace environment. The company values diversity in all its forms and is an Equal Opportunity Employer.