Kering Eyewear Customer Service Ambassador - French Speaker

Padua • Italy

Friday, October 10, 2025

Kering Eyewear, a division of the prestigious Kering Group, stands as a global leader in luxury and high-end eyewear, encompassing an impressive portfolio of powerful brands. The company is renowned for designing, developing, manufacturing, and marketing the most coveted frames and sunglasses in the luxury and sport & lifestyle segments. Kering Eyewear leverages its industry expertise to empower its brands, fostering innovation and leadership in the eyewear sector while realizing artistic and financial potential sustainably.

1. Manage the ordering flow from acquisition to entry, ensuring compliance with trade terms.
2. Address customer inquiries across various communication channels.
3. Research and utilize available information sources to assist customers.
4. Resolve customer complaints effectively.
5. Identify and escalate priority issues as necessary.
6. Provide comprehensive product and service information to customers.
7. Monitor and respond to customer requests and queries.
8. Document interaction details according to standard operating procedures.
9. Proactively create new business opportunities.

1. Bachelor's or Master's degree, preferably in Languages, Translation, or Cultural Mediation.
2. Native or equivalent proficiency in French (C2 level).
3. Proficiency in English and Italian is mandatory.
4. Additional knowledge of German, Spanish, or Portuguese is advantageous.

1. Ability to thrive in fast-paced environments and contribute to organizational growth.
2. Experience in a B2B customer service setting.
3. Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
4. Experience with CRM and SAP tools is a plus.
5. Understanding of sales principles and methods is beneficial.
6. Knowledge of order-to-cash processes is advantageous.
7. Excellent verbal and written communication skills.
8. Customer-oriented mindset.
9. Problem-solving abilities.
10. Results-driven focus.
11. Teamwork and collaboration skills.

Previous experience in a B2B customer service environment is required.

Bachelor's or Master's degree, preferably in Languages, Translation, or Cultural Mediation.

The role offers opportunities for professional growth and development within a global luxury group committed to fostering internal mobility and talent development.

Kering Eyewear promotes a stimulating and fulfilling workplace environment that encourages leadership skills and helps employees reach their full potential. The company values diversity in all its forms, believing it enriches the workplace and fosters adaptability in a changing world. As an Equal Opportunity Employer, Kering welcomes applications from all qualified candidates.