Kering Eyewear Customer Service Ambassador - French Speaker

Bridgewater • USA

Wednesday, November 19, 2025

Kering Eyewear, a distinguished subsidiary of the global luxury conglomerate Kering, stands as a preeminent leader in the luxury and high-end eyewear sector. The company excels in designing, developing, manufacturing, and marketing an exclusive array of frames and sunglasses, catering to both luxury and sport & lifestyle segments. Kering Eyewear empowers its brands to transcend boundaries, fostering innovation and artistic expression within the eyewear industry while maintaining a commitment to sustainability.

1. Manage customer master data ensuring timely maintenance, accuracy, completeness, and integrity of all information.
2. Oversee order flow from acquisition to entry, adhering to agreed trade terms.
3. Coordinate delivery flow by liaising with planning, logistics, and customers, serving as the primary contact for queries or issues.
4. Ensure backorders are managed efficiently, maintaining a clean sheet.
5. Handle goods returns in compliance with trade terms.
6. Act as the initial point of contact for customers regarding commercial, logistics, and product claims.
7. Support sales events such as campaigns, brand/product presentations, and customer training through active participation.
8. Issue sales/customer-related reports for the benefit of the sales team and customers.
9. Implement and enhance customer service-related procedures, processes, and systems.
10. Participate in ad hoc sales-related activities and projects.

1. 1 year of experience in a B2B customer service environment preferred.
2. Proven customer-facing experience.
3. Sales experience within a controlled environment is advantageous.
4. Experience with SAP implementation is advantageous.

1. Fluent in French and English.
2. Good business knowledge of order-to-cash flows.
3. Working knowledge of Incoterms and customs rules.
4. Proficient in Microsoft Office Suite (Excel, PowerPoint, Word).
5. Strong problem-solving skills.
6. Excellent negotiation abilities.
7. Results-focused and self-motivated.
8. Team player with a customer-oriented approach.
9. Clear and open communication skills.
10. Trustworthy and reliable.

A minimum of one year of experience in a B2B customer service environment is preferred, with proven customer-facing experience and familiarity with sales processes.

Salary Range: $24-26 per hour.

Kering offers a stimulating and fulfilling workplace environment with endless possibilities for learning and growth, emphasizing talent development and internal mobility.

Kering is committed to fostering a diverse workforce, valuing diversity in all its forms, and promoting an inclusive workplace. The company encourages leadership skills and supports employees in reaching their full potential.