Kering Eyewear Customer Service Ambassador

Bridgewater • USA

Thursday, August 28, 2025

Kering Eyewear, a distinguished leader in luxury and high-end eyewear, operates under the prestigious Kering Group, renowned for its ensemble of powerful brands. The company excels in designing, developing, manufacturing, and marketing the most coveted frames and sunglasses, catering to the luxury and sport & lifestyle segments. With a commitment to innovation and sustainability, Kering Eyewear empowers its brands to transcend boundaries and achieve their artistic and financial aspirations.

1. Manage customer master data ensuring timely maintenance, accuracy, and completeness.
2. Oversee order flow from acquisition to entry, ensuring compliance with trade terms.
3. Coordinate delivery flow by liaising with planning, logistics, and customers.
4. Manage backorders to maintain a clean sheet.
5. Handle goods returns in accordance with trade terms.
6. Act as the primary contact for customer inquiries regarding commercial, logistics, and product claims.
7. Support sales events, including campaigns, presentations, and customer training.
8. Issue sales and customer-related reports for the sales team and customers.
9. Enhance customer service procedures, processes, and systems.
10. Participate in ad hoc sales-related activities and projects.

1. 2 years of experience in a B2B customer service environment preferred.
2. Proven customer-facing experience.
3. Sales experience in a controlled environment advantageous.
4. Experience with SAP implementation beneficial.

1. Strong business knowledge of order-to-cash flows.
2. Working knowledge of Incoterms and customs rules.
3. Fluency in English; French is a plus.
4. Proficiency in Microsoft Office (Excel, PowerPoint, Word).
5. Team player with a customer-oriented mindset.
6. Problem-solving and negotiation skills.
7. Result-focused and self-motivated.
8. Passion, enthusiasm, and innovation.
9. Clear and open communication.
10. Trustworthiness.

A minimum of 2 years in a B2B customer service role is preferred, with proven customer-facing experience and familiarity with SAP implementation.

Salary Range - $21.00-25.00 per hour

Kering Eyewear offers a stimulating and fulfilling workplace environment with opportunities for talent development and internal mobility, fostering leadership skills and potential growth.

Kering Eyewear, as part of the global Kering Group, is committed to diversity and inclusion, believing that diversity in all its forms enriches the workplace and fosters adaptability in a changing world. The company promotes a culture of innovation, leadership, and sustainability.