Kering Eyewear Customer Service Ambassador

Bridgewater • USA

Tuesday, March 25, 2025

Kering Eyewear, a distinguished leader in the luxury and high-end eyewear sector, is part of the prestigious Kering Group. Renowned for its innovative designs and commitment to quality, Kering Eyewear develops, manufactures, and markets an exclusive range of frames and sunglasses across luxury and sport & lifestyle segments. As part of a global luxury conglomerate, Kering Eyewear offers a dynamic environment where creativity and business acumen are nurtured, enabling brands to exceed their potential in a sustainable and imaginative manner.

1. Manage customer master data ensuring timely maintenance, accuracy, and integrity of information.
2. Oversee order flow from acquisition to entry, ensuring compliance with trade terms.
3. Coordinate delivery flow by liaising with planning, logistics, and customers, acting as the primary contact for queries.
4. Manage backorders to maintain a clean sheet.
5. Handle goods returns in accordance with trade terms.
6. Serve as the first point of contact for customer inquiries regarding commercial, logistics, and product claims.
7. Support sales events through active participation in preparation and execution.
8. Issue sales and customer-related reports for the sales team and customers.
9. Implement and enhance customer service-related procedures, processes, and systems.
10. Participate in ad hoc sales-related activities and projects.

1. 2 years of experience in a B2B customer service environment preferred.
2. Proven customer-facing experience.
3. Sales experience in a controlled environment is advantageous.
4. Experience with SAP implementation is beneficial.

1. Proficient business knowledge of order-to-cash flows.
2. Working knowledge of Incoterms and customs rules.
3. Fluency in English; French or Mandarin is a plus.
4. Proficiency in Microsoft Office (Excel, PowerPoint, Word).
5. Strong team player with a customer-oriented approach.
6. Effective problem-solving and negotiation skills.
7. Result-focused and self-motivated.
8. Passionate, enthusiastic, and innovative.
9. Clear and open communication skills.
10. Trustworthy and reliable.

A minimum of 2 years of experience in a B2B customer service environment is preferred, with proven customer-facing experience and familiarity with sales principles and methods.

Kering Eyewear offers a stimulating and fulfilling workplace environment with opportunities for talent development and internal mobility within the global luxury group.

Kering Eyewear fosters a diverse and inclusive workplace, encouraging employees to express their talents and reach their full potential. The company values leadership skills and promotes a culture of innovation and adaptability in a changing world.