Kering Eyewear Customer Operations Process Development Specialist
Kering Eyewear, a prominent entity within the global luxury conglomerate Kering, stands as a leader in the luxury and high-end eyewear sector. Renowned for its innovative designs and superior craftsmanship, Kering Eyewear develops, manufactures, and markets an impressive portfolio of luxury frames and sunglasses. As part of Kering, a group committed to empowering creativity and sustainability, Kering Eyewear offers a dynamic environment where employees can thrive and contribute to the brand's legacy of excellence.
- Facilitate induction and training for new employees and on new business and system procedures.
- Support the collection and analysis of requirements for new business and system process mapping.
- Monitor and support customer service operation process development projects.
- Troubleshoot and report system issues.
- Manage continuous communication with the APAC Customer Service Operation team regarding processes and procedures.
- Create internal documentation for the Customer Service Operation team.
- Assist in meeting management including scheduling, taking meeting minutes, and following up on action items.
- Provide regional support for inquiries regarding customer service operation processes.
- Experience in customer operations, systems development, or IT.
- Experience with process documentation and activity coordination.
- Experience working with multiple countries and cross-functional teams.
- Ability to manage multiple tasks and competing priorities in a fast-paced environment.
- Proficiency in SAP and Dynamics is advantageous.
- Strong problem-solving and negotiation skills.
- Excellent communication skills and a customer-oriented approach.
- Self-motivated with a focus on results and innovation.
Candidates should have experience in customer operations, systems development, or IT, with a background in process documentation and activity coordination.
Kering Eyewear offers a stimulating and fulfilling workplace environment with opportunities for learning and growth, emphasizing talent development and internal mobility.
Kering Eyewear fosters a diverse and inclusive workplace culture, valuing diversity in all its forms. The company promotes leadership skills and supports employees in reaching their full potential, encouraging innovation and adaptability in a rapidly changing world.


Kering Eyewear Jobs
- TodayHong Kong • China
- TodayLille • France
- TodayHong Kong • China
- JUL 22Limena • Italy
- JUL 21Toronto • Canada
- JUL 21Limena • Italy
- JUL 21Barcelona • Spain
- JUL 21London • UK
- JUL 19Bridgewater • USA
- JUL 18Hong Kong • China
Keep looking…
Use Cerulean's Luxury Job Search to find other open roles similar to this one: