Kering Eyewear

After Sales Operations Intern

Kering Eyewear is a global leader in luxury and high-end eyewear, specializing in frames and sunglasses. The company designs, develops, manufactures, and markets desirable eyewear in the luxury and sport & lifestyle segments. Kering Eyewear empowers its brands to innovate and lead in the eyewear industry, realizing their artistic and financial potential sustainably.

1. Track after-sales activities to improve service quality and operational efficiency.
2. Prepare, analyze, and present reports and data.
3. Support after-sales team in claim management, warranty evaluation, and reverse logistics.
4. Assist the international Customer Service team in managing customer requests through various communication channels.
5. Facilitate effective communication with other departments using collaborative tools like CRM and Sharepoint.

1. Master's degree in Business, Engineering, or Management

1. Knowledge of Microsoft Office Suite, especially Excel
2. Working knowledge of SAP suite system (ERP, BO) is advantageous
3. Fluency in English (verbal and written), other languages are a plus
4. Pragmatic and precise
5. Team player with a proactive orientation to results
6. Strong written and verbal communication
7. Ability to work under pressure and manage multiple projects with tight deadlines
8. Effective prioritization skills
9. Dynamism, passion, and enthusiasm
10. Strong analytical skills
11. Curiosity and openness to innovation

Master's degree in Business, Engineering, or Management

Kering Eyewear offers a stimulating and fulfilling workplace environment, promoting leadership skills and internal mobility. The company values diversity in all its forms and is committed to being an Equal Opportunity Employer, welcoming applications from all qualified candidates.