Kering Ecommerce Operations Back Office Support

Kering is a distinguished global luxury group, renowned for its stewardship of iconic fashion houses such as Gucci, Saint Laurent, and Balenciaga. As a family-led conglomerate, Kering is committed to nurturing creativity and excellence across its diverse portfolio, which spans couture, leather goods, jewelry, eyewear, and beauty. With a focus on sustainability and cultural enrichment, Kering offers a dynamic and inclusive workplace where innovation and talent are celebrated.

1. Manage daily requests from Brands Customer Care regarding order status, VIP requests, transport, returns, customs issues, claims, and operational topics.
2. Track the evolution of requests and provide status updates to brand customer care.
3. Proactively alert customer service of transportation and warehousing issues that could impact clients.
4. Coordinate third-party logistics (3PL) and carriers to ensure service levels for final customers.
5. Update the Coordinator on activity status and escalate issues when necessary.
6. Contribute to the management of shipments to and from final customers and local hubs.
7. Support the resolution of transport issues.

1. At least 1 year of experience in Customer Service, ecommerce, or a Transportation company.
2. Familiarity with warehouse processing and export flows.
3. Knowledge of Export documentation and procedures is a plus.

1. Fluency in Italian and English, both written and spoken.
2. Proficiency in Excel.
3. Team player with strong problem-solving abilities.
4. Customer and negotiation-oriented.
5. Goal-oriented with a drive towards innovation.
6. Proactive and detail-oriented.
7. Excellent communication skills.
8. Eagerness to learn and cooperate.
9. Passion for customer service and liaising with carriers, warehouses, and brands.

A minimum of 1 year of professional experience in relevant fields such as Customer Service, ecommerce, or Transportation.

Kering offers a stimulating and fulfilling workplace environment with opportunities for talent development and internal mobility. Employees are encouraged to reach their full potential through leadership skill development and a commitment to diversity and inclusion.

Kering fosters a diverse and inclusive culture, valuing gender, age, nationality, culture, religious beliefs, and sexual orientation. As an Equal Opportunity Employer, Kering believes that diversity enriches the workplace and enhances the ability to adapt to a changing world.