Kering Customer Service Specialist

Prato • Italy

Tuesday, July 29, 2025

Kering, a global leader in the luxury fashion industry, manages an esteemed portfolio of renowned brands including Gucci, Saint Laurent, and Balenciaga, among others. As a conglomerate that places creativity at the core of its operations, Kering empowers its brands to push the boundaries of creative expression while maintaining a commitment to sustainability and responsibility. With a workforce of 47,000 employees and a revenue of €17.2 billion in 2024, Kering offers a dynamic and enriching environment for professional growth.

1. Provide front-office support to clients and users.
2. Manage incoming mail and samples, including initial evaluation and assignment to relevant departments.
3. Coordinate data entry and printing of Analytical Test Requests, ensuring accurate assignment of tests to samples.
4. Verify material sufficiency for tests and prepare detailed Test Reports.
5. Oversee outgoing mail and coordinate the shipment of specimens, samples, and orders.
6. Assist in the preparation and dispatch of commercial offers, including cost estimates and discounts, for clients seeking ongoing collaborations.
7. Handle customer service activities, including managing complaints and inquiries.
8. Perform secretarial duties such as filing, drafting, and dispatching customer service documents.

1. High school diploma with specialization in Textile Technology and/or Chemistry.
2. Previous experience in customer service or administrative roles is advantageous.

1. Proactive and customer-oriented with strong interpersonal skills.
2. Excellent organizational abilities.
3. Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, etc.).

Previous experience in customer service or administrative roles is preferred.

High school diploma with specialization in Textile Technology and/or Chemistry.

Kering offers a stimulating and fulfilling workplace environment with opportunities for internal mobility and talent development. Employees are encouraged to reach their full potential through leadership skill development.

Kering fosters a diverse and inclusive workplace, valuing diversity in all its forms. The company is committed to equal opportunity employment and encourages applications from candidates of all backgrounds. The culture at Kering promotes creativity, collaboration, and adaptability in a rapidly changing world.