Kering Customer Service Specialist

Prato • Italy

Friday, February 28, 2025

Kering is a global leader in luxury, managing the development of prestigious brands in fashion, leather goods, and jewelry, including Gucci, Saint Laurent, and Bottega Veneta, among others. As a part of its commitment to innovation and sustainability, Kering fosters an environment where creativity thrives, empowering its brands to redefine luxury for the future. With a workforce of 47,000 and a revenue of €17.2 billion in 2024, Kering is at the forefront of the luxury industry.

1. Perform secretarial duties including filing, drafting, and dispatching documents related to customer service.
2. Support front-office interactions with clients and users.
3. Manage incoming mail and samples, performing initial evaluations and assigning them to the appropriate department.
4. Oversee outgoing mail, and coordinate the shipment of specimens, samples, and orders.
5. Assist in the preparation and dispatch of commercial offers, including cost estimates and discounts for clients seeking ongoing collaborations.
6. Handle customer service activities, including managing client complaints.

1. High school diploma, preferably with a focus on Textile or Chemical studies.

1. Strong attention to detail
2. Problem-solving abilities
3. Team player with excellent listening and interpersonal skills
4. Proficiency in MS Office (Excel, PowerPoint, Word)
5. Fluency in Italian and English

Experience in a customer service role is preferred, particularly within the textile or chemical sectors.

High school diploma, preferably in Textile or Chemical studies.

The position offers a comprehensive benefits package, including opportunities for professional growth within a leading luxury group.

Kering is renowned for its dynamic and inclusive workplace culture, where innovation and creativity are celebrated. Employees are encouraged to push boundaries and contribute to the sustainable and responsible crafting of luxury.