Kering Client Advisor

Tokyo • Japan

Tuesday, June 17, 2025

Kering is a prestigious global luxury group that oversees the development of a collection of esteemed fashion, leather goods, and jewelry houses, including Gucci, Saint Laurent, Bottega Veneta, Balenciaga, and others. As a leader in the luxury industry, Kering places creativity at the core of its strategy, enabling its brands to push the boundaries of creative expression while fostering sustainability and responsibility. The group is committed to empowering imagination and crafting the future of luxury.

1. Strengthen relationships with clients and stores.
2. Deliver an enriching client experience across all channels, including phone, email, chat, and social media.
3. Guide clients through brand values by listening and understanding their needs.
4. Build long-lasting relationships of trust with clients.
5. Act as a brand ambassador, ensuring an exceptional and personalized client experience.
6. Adhere to brands' E-commerce and Retail Excellence standards and policies.
7. Maintain the brands' tone of voice in all client communications.
8. Master the brands' products and DNA to provide a unique client experience.
9. Collaborate with other departments to meet client requests.
10. Gather client feedback to support continuous improvement of the client experience.
11. Understand and achieve individual and team KPIs.

1. Sensitivity to the luxury world and enthusiasm for the brands and products.
2. Excellent spoken and written Japanese skills; business-level English required.
3. Strong general knowledge and resistance to stress.
4. Ability to multitask and a commercial mindset.
5. Team spirit, dynamism, flexibility, autonomy, and professionalism.

1. Excellent communication skills, both spoken and written.
2. Strong customer service and problem-solving orientation.
3. Patience, diplomacy, and listening skills.
4. Persuasiveness and ability to handle dissatisfied customers.
5. Openness to the digital world.

Previous experience in customer service or a related field is preferred, particularly within the luxury sector.

Kering offers a stimulating and fulfilling workplace environment with endless possibilities for learning and growth. The company is committed to talent development and fostering internal mobility, promoting leadership skills and helping employees reach their full potential. As an Equal Opportunity Employer, Kering values diversity in all its forms and welcomes applications from all qualified candidates.

Kering is dedicated to building a diverse workforce, believing that diversity in gender, age, nationality, culture, religious beliefs, and sexual orientation enriches the workplace. This diversity fosters talent expression and enhances the group's ability to adapt to a changing world. Kering's workplace culture is one of inclusivity, encouraging employees to express their talents both individually and collectively.