Kering Client Advisor

New York • USA

Wednesday, May 7, 2025

Kering is a distinguished global luxury conglomerate, renowned for its stewardship of a prestigious portfolio of fashion, leather goods, and jewelry brands, including Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Boucheron, Pomellato, DoDo, Qeelin, and Ginori 1735, alongside Kering Eyewear and Kering Beauté. The group is committed to fostering creativity and sustainability, encapsulated in its ethos of 'Empowering Imagination.' With a workforce of 47,000 employees and a revenue of €17.2 billion in 2024, Kering is a leader in the luxury sector, continually pushing the boundaries of creative expression and sustainable innovation.

1. Serve as a brand ambassador for Kering's luxury fashion brands.
2. Deliver exceptional and personalized client experiences via telephone, live-chat, WhatsApp, and email.
3. Contribute to individual and team sales targets.
4. Adhere to the brand's ecommerce and retail policies.
5. Maintain expertise in brand history, products, and collections.
6. Coordinate with other departments to fulfill client requests.
7. Collect client feedback to support continuous improvement of client experiences and enhance the Group's strategy.
8. Understand and achieve individual and team KPIs.
9. Communicate client feedback to relevant departments to improve processes, services, and quality.
10. Engage in Clienteling activities to build lasting client relationships.

1. Strong customer service orientation with problem-solving skills.
2. Sensitivity to the luxury market and enthusiasm for the brands.
3. Commercial and analytical mindset.

1. Ability to multi-task in a fast-paced environment.
2. Excellent communication skills, both spoken and written.
3. Persuasiveness and ability to retain dissatisfied customers.
4. Flexibility in scheduling, including weekends and holidays.
5. Ability to work autonomously with a positive and enthusiastic attitude.

Experience in a customer service or client-facing role, preferably within the luxury sector.

Starting at $28.50 per hour.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts on luxury products.

Kering fosters a dynamic and inclusive workplace culture that values creativity, collaboration, and sustainability. Employees are encouraged to push the boundaries of innovation while maintaining a client-centric approach in all interactions.