Kering Beauté Customer Service Assistant

Paris • France

Thursday, October 9, 2025

Kering Beauté, a distinguished entity within the Kering Group established in February 2023, is dedicated to cultivating a new realm of expertise within Kering. This initiative aims to empower its brands to fully realize their potential in the Beauty category, which serves as a natural extension of their universe. The team at Kering Beauté develops this expertise for a portfolio of prestigious Houses such as Bottega Veneta, Balenciaga, Alexander McQueen, Pomellato, and Qeelin. The mission is to create value for the Group and its Houses by leveraging the unique identity of each brand, aligning with their strategic market positioning, and placing innovation and creativity at the core of their approach, all while shaping the future of luxury beauty sustainably and responsibly.

1. Manage daily order processing and integration into SAP, including manual orders and those placed via the B2B portal by clients.
2. Verify stock availability and conduct post-execution ATP analysis, ensuring data consistency, solvency checks, and adherence to commercial conditions.
3. Inform clients of out-of-stock products, availability dates, and alternative products, collaborating with the Sales Assistant and clients on opportunities.
4. Oversee the complete order cycle from receipt to delivery according to Incoterms, coordinating with the logistics provider (3PL) to ensure shipments.
5. Collaborate closely with the Sales team, Finance, Demand & Supply Planning, and 3PL and transport teams to ensure seamless operations.
6. Identify reasons for returns and claims, liaising with the warehouse for logistics and the Quality department for issue resolution.
7. Issue credits in accordance with current procedures.
8. Monitor customer satisfaction indicators and service KPIs, analyzing service rates and managing specific tasks during colleague absences.
9. Integrate new team members with IT, process, and department-related training.

1. Minimum 5 years of experience in a similar role within customer service and supply chain, ideally in the luxury and beauty industry.
2. Fluency in French and English.

1. Proficiency in Microsoft 365, SAP S/4, and Dynamics 365 with a strong affinity for IT systems.
2. In-depth knowledge of Incoterms and customs clearance procedures.
3. Excellent interpersonal and communication skills, both oral and written.
4. Autonomy, adaptability, proactivity, teamwork, and the ability to anticipate needs.
5. High precision and accuracy in data management.
6. Customer service orientation with ease in intercultural communication.

A minimum of 5 years in a comparable position within customer service and supply chain, preferably in the luxury and beauty sectors.

Kering Beauté offers a dynamic, start-up-like environment within an agile team, providing opportunities to make a significant impact and contribute to the development of new expertise in a challenging and ambitious market context.

Kering Beauté is committed to building a diverse team, believing that diversity in all its forms—gender, age, nationality, culture, religious beliefs, and sexual orientation—enriches the workplace. This diversity allows each individual to express their talent both individually and collectively, enhancing the ability to adapt to a constantly evolving world. As an equal opportunity employer, Kering Beauté welcomes and considers all qualified applications, regardless of background and origin.