Kering Beauté Customer Service Assistant

Paris • France

Wednesday, July 23, 2025

Kering Beauté, a division of the Kering Group established in February 2023, is dedicated to fostering new expertise within Kering to enable its brands to fully realize their potential in the Beauty sector. This division supports prestigious houses such as Bottega Veneta, Balenciaga, Alexander McQueen, Pomellato, and Qeelin. Kering Beauté aims to create value for the Group and its brands by leveraging the unique identity of each, in alignment with their market strategy and positioning, while placing innovation and creativity at the forefront of its approach to shaping the future of luxury beauty sustainably and responsibly.

1. Manage daily order processing and integration into SAP, including manual orders and those placed via the B2B portal.
2. Verify stock availability, analyze ATP execution, quotas, technical rejections, data consistency, solvency, commercial terms, pricing, and logistics specifications.
3. Inform clients about out-of-stock products, availability dates, and alternative products, collaborating with the Sales Assistant and clients.
4. Oversee the complete order cycle from receipt to delivery according to Incoterms, coordinating with logistics providers to ensure shipments.
5. Collaborate closely with the sales team, finance, demand and supply planning, and logistics teams to ensure seamless operations.
6. Handle customer returns and complaints, liaising with the warehouse for logistics and the Quality department for issue resolution.
7. Issue credit notes according to established procedures.
8. Monitor customer satisfaction indicators and customer service KPIs, analyzing service rates and daily order progress.
9. Manage specific and priority tasks in the absence of colleagues, including order handling and team coordination.
10. Integrate new team members, providing IT, process, and department-related training.

1. Minimum 5 years of experience in a similar role within customer service and supply chain, preferably in the luxury and beauty industry.
2. Fluency in French and English.
3. Proficiency in Microsoft 365, SAP S/4, and Dynamics 365.

1. In-depth knowledge of Incoterms and customs clearance procedures.
2. Excellent interpersonal and communication skills, both oral and written.
3. Autonomy, adaptability, proactivity, and teamwork ability.
4. High precision in data management.
5. Customer service orientation with intercultural communication skills.

A minimum of 5 years in a similar role within customer service and supply chain, ideally in the luxury and beauty industry.

The role offers the opportunity to join a start-up mode entity within an agile team, contributing to the creation of new expertise in a dynamic market context.

Kering Beauté is committed to building a diverse team, believing that diversity in all its forms enriches the workplace. The company values individual and collective talent expression and adapts to a constantly evolving world. As an equal opportunity employer, Kering Beauté welcomes and considers all qualified applications, regardless of background and origin.