Kering Beauté Customer Service Assistant

Paris • France

Monday, February 10, 2025

Kering Beauté, a distinguished entity under the umbrella of the renowned Kering Group, is a leader in the luxury fashion and beauty industry. Known for its commitment to excellence and innovation, Kering offers a dynamic and inclusive work environment where employees are empowered to contribute to the brand's legacy of luxury and style.

1. Manage and integrate customer orders into SAP, ensuring accuracy and adherence to company standards.
2. Conduct thorough checks on stock availability, quotas, and commercial conditions, and communicate with customers regarding out-of-stock items and alternatives.
3. Coordinate order tracking from receipt to delivery, ensuring compliance with Incoterms and liaising with third-party logistics providers.
4. Collaborate closely with the Sales Team, Finance, Demand and Supply Planning, and Transportation teams to ensure seamless operations.
5. Identify and resolve customer returns and claims, issuing credit notes as necessary.
6. Monitor customer satisfaction metrics and track key performance indicators for the Customer Service Department.
7. Provide backup support for colleagues and assist in onboarding new employees within the department.

1. Minimum 5 years of experience in a similar role within Customer Service and Supply Chain, preferably in the Luxury and Beauty Industry.
2. Fluency in French and English.

1. Proficiency in Microsoft 365, SAP S/4, and Dynamics 365.
2. Strong understanding of Incoterms and customs clearance procedures.
3. Excellent interpersonal and communication skills.
4. Ability to work autonomously and collaboratively with a strong team spirit.
5. Meticulous attention to detail and accuracy in data handling.

A minimum of 5 years in customer service and supply chain roles, ideally within the luxury and beauty sectors.

Kering Beauté offers a comprehensive benefits package, including health and wellness programs, professional development opportunities, and a supportive work environment that values diversity and inclusion.

Kering Beauté fosters a culture of innovation, collaboration, and excellence. Employees are encouraged to bring their unique perspectives and talents to the table, contributing to a vibrant and dynamic workplace that celebrates diversity and creativity.