Kering After Sales Front Office Representative

Novara • Italy

Sunday, March 1, 2026

Kering is a distinguished global luxury group, renowned for its stewardship of iconic brands such as Gucci, Saint Laurent, and Balenciaga, among others. As a family-led enterprise, Kering is committed to nurturing creativity and excellence across its diverse portfolio, which spans couture, leather goods, jewelry, eyewear, and beauty. With a workforce of 47,000 employees and a revenue of €17.2 billion in 2024, Kering is dedicated to sustainability and cultural enrichment, embodying the ethos that 'Creativity is our Legacy.'

1. Analyze customer requests and ensure timely feedback in collaboration with After Sales functions.
2. Open, receive, and evaluate tickets for technical issues, estimating costs and repair times.
3. Reroute tickets and manage damaged products, including spare parts ordering and planning.
4. Escalate requests as needed and resolve tickets efficiently.
5. Monitor the After Sales process to ensure SLA compliance and process traceability.
6. Ensure adherence to brand policies.

1. Bachelor’s degree
2. Experience in Customer Service or After Sales
3. Fluent in English and Italian

1. Strong customer orientation
2. Proficiency in MS Office
3. Excellent communication and presentation skills
4. Ability to multitask and work under pressure
5. Attention to detail and accuracy
6. Problem-solving capabilities

Previous experience in customer service or after-sales roles is required.

Bachelor’s degree is required.

The role offers opportunities for professional growth within a dynamic global luxury group, with a commitment to talent development and internal mobility.

Kering fosters a diverse and inclusive workplace, valuing diversity in gender, age, nationality, culture, religious beliefs, and sexual orientation. The company is committed to creating a stimulating and fulfilling environment where employees can reach their full potential.