Kering After Sales Front Office Representative

Kering is a globally renowned luxury conglomerate, fostering a family of iconic brands such as Gucci, Saint Laurent, and Balenciaga, among others. With a commitment to excellence, sustainability, and cultural enrichment, Kering nurtures creativity and innovation across its diverse portfolio, which includes couture, ready-to-wear, leather goods, jewelry, eyewear, and beauty. The group is dedicated to talent development and internal mobility, providing a stimulating environment for professional growth.

1. Analyze customer requests and provide comprehensive feedback in collaboration with After Sales functions.
2. Open, receive, and evaluate tickets for technical issues, estimating repair costs and timelines.
3. Manage the order and planning of spare parts and reroute tickets and damaged products as necessary.
4. Monitor the After Sales process to ensure SLA compliance and process traceability.
5. Ensure adherence to brand policies throughout the After Sales process.

1. Bachelor’s degree required.
2. Experience in Customer Service or After Sales essential.
3. Fluency in English and Italian, both written and spoken.

1. Strong customer orientation with an interest in after-sales services.
2. Proficiency in MS Office applications.
3. Excellent communication, persuasion, and presentation skills.
4. Ability to work independently and manage multiple tasks under pressure.
5. Attention to detail and accuracy.
6. Proven problem-solving abilities.

Experience in Customer Service or After Sales is essential.

Bachelor’s degree required.

Kering offers a dynamic work environment with opportunities for professional growth and development, promoting leadership skills and internal mobility.

Kering is committed to fostering a diverse and inclusive workplace, valuing diversity in all its forms. The company encourages a culture of creativity and adaptability, supporting employees to reach their full potential in a fulfilling environment.