Kenzo Sales Associate

Rome • Italy

Friday, April 4, 2025

Kenzo, a distinguished name in the luxury fashion sector, is part of the illustrious LVMH group, renowned for its innovation and creativity. As a leader in the industry, Kenzo offers a dynamic and inspiring environment for professionals seeking to contribute to a brand that values heritage and modernity.

1. Welcome clients to the store, ensuring a comfortable and inviting environment.
2. Build relationships with clients to assist in product selection and provide personalized advice.
3. Introduce complementary products and share in-depth product knowledge.
4. Process sales confidently and professionally, maintaining client relationships.
5. Collect and manage client CRM details to build a client book and ensure personal follow-up.
6. Maintain store standards and adhere to visual merchandising guidelines.
7. Exceed behavioral requirements, adhering to dress code and appearance guidelines.
8. Stay informed on fashion trends and participate in in-store training.
9. Support stock control and management.
10. Achieve sales targets and contribute to store action plans.
11. Provide high-quality feedback to store managers.
12. Stay aware of the business environment, including local competition.
13. Master the selling ceremony from welcoming to after-sales services.
14. Develop long-term client relationships and build customer loyalty.
15. Create connections with personal shoppers, stylists, and concierges.
16. Demonstrate team spirit and assist in skill development of new joiners.
17. Show autonomy and commitment to ensure business continuity.

1. Minimum of 3 years of experience in a similar role.

1. Strong communication skills in English.
2. Ability to adapt communication style to different client profiles.
3. Deep understanding of fashion culture, trends, and competitors.
4. Excellent interpersonal skills and a positive mindset.
5. Proficiency in CRM systems and client relationship management.

A minimum of 3 years of experience in luxury retail or a similar environment is required.

Opportunities for career advancement within the LVMH group.

Kenzo fosters a culture of creativity and innovation, encouraging employees to embody the brand's DNA and heritage while embracing its contemporary positioning. The work environment is collaborative, with a strong emphasis on team spirit and personal development.