Kenzo Sales Associate

Kenzo, a distinguished name in the luxury fashion industry, is part of the renowned LVMH Group, a global leader in high-quality products. As an employer, Kenzo is committed to fostering an environment where creativity and innovation thrive, offering employees the opportunity to be part of a dynamic team dedicated to excellence in fashion and customer service.

1. Serve as an ambassador of the Kenzo brand, ensuring an exceptional customer journey and fostering client loyalty to maximize profitability and productivity.
2. Welcome clients to the store, ensuring they feel comfortable and valued.
3. Build and maintain relationships with clients, assisting them in selecting products and offering expert advice.
4. Introduce complementary products and share extensive product knowledge.
5. Process sales transactions confidently and professionally while maintaining client relationships.
6. Collect and manage client CRM details to build a comprehensive client book and ensure personalized follow-up.
7. Maintain store standards and adhere to visual merchandising guidelines to promote the Kenzo image.
8. Exceed behavioral requirements, adhering to dress code and appearance guidelines.
9. Continuously enhance product knowledge by staying updated with fashion trends and participating in training.
10. Support stock control and management.
11. Achieve sales targets and KPIs, contributing to the store's action plans.
12. Provide high-quality feedback to store managers.
13. Stay informed about the local business environment, including competition and best practices.
14. Master the selling ceremony from welcoming to after-sales services.
15. Develop long-term client relationships to build loyalty and engagement.
16. Create strong connections with personal shoppers, stylists, and concierges.
17. Demonstrate team spirit and assist in skill development of new team members.
18. Show autonomy and commitment to ensure business continuity.

1. Minimum 3 years of experience in a similar role within the luxury fashion industry.

1. Strong communication skills with the ability to adapt to various client profiles.
2. In-depth knowledge of fashion trends and competitor landscape.
3. Proficiency in English is mandatory.
4. Ability to embody the Kenzo brand DNA and act as a brand ambassador.
5. Excellent interpersonal skills and a positive mindset.

A minimum of 3 years of experience in a similar role within the luxury fashion sector is required.

Kenzo offers a dynamic work environment with opportunities for career advancement within the LVMH Group, fostering professional growth and development.

Kenzo promotes a culture of creativity and innovation, encouraging employees to embody the brand's heritage while contributing to its modern positioning. Teamwork, respect, and a commitment to excellence are at the core of the workplace environment.