Kenzo Sales Associate

Kenzo, a prestigious brand within the Fashion & Leather Goods sector, is renowned for its vibrant and eclectic style. As part of the LVMH conglomerate, Kenzo benefits from the resources and global reach of one of the world's leading luxury goods companies, offering employees unparalleled opportunities for growth and development within the luxury fashion industry.

1. Serve as a brand ambassador, delivering an exceptional customer journey and fostering client loyalty to maximize profitability.
2. Welcome clients to the store, ensuring a comfortable environment and building relationships to assist in product selection.
3. Introduce complementary products and share in-depth product knowledge.
4. Process sales confidently and professionally while maintaining client relationships.
5. Collect and manage client CRM details to build a client book and ensure personalized follow-up.
6. Maintain store standards and adhere to visual merchandising guidelines to promote the Kenzo image.
7. Exceed store behavioral requirements, adhering to dress code and appearance guidelines.
8. Continuously enhance product knowledge through training and staying updated on fashion trends.
9. Support stock control and management.
10. Achieve sales targets and KPIs, contributing to the store's action plans.
11. Provide high-quality feedback to store managers.
12. Stay informed about the business environment, including local competition.
13. Master the selling ceremony and develop long-term client relationships.
14. Collaborate with personal shoppers, stylists, and conciergeries to optimize client connections.
15. Demonstrate team spirit and assist in skill development, particularly for new team members.
16. Exhibit autonomy and commitment to ensure business continuity.

1. Ability to embody Kenzo Paris DNA and serve as a brand ambassador.
2. Knowledge of the brand's heritage and current positioning.
3. Deep understanding of fashion culture, trends, and competitors.

1. Excellent communication skills adaptable to various client profiles.
2. Proficiency in English.
3. Strong interpersonal skills and a positive mindset.
4. Ability to maintain high standards of personal grooming and uniform adherence.

Beginner level experience in retail or customer service is required.

Employees will benefit from being part of the LVMH group, which offers extensive career development opportunities and access to a network of luxury brands.

Kenzo fosters a dynamic and inclusive workplace culture that emphasizes creativity, innovation, and collaboration. As part of the LVMH family, employees are encouraged to grow and develop their careers within a supportive and resource-rich environment.