Kenzo Sales Associate

Madrid • Spain

Friday, August 1, 2025

Kenzo, a distinguished brand within the luxury fashion sector, operates under the esteemed LVMH conglomerate, renowned for its commitment to excellence and innovation. Kenzo, guided by Artistic Director Nigo, seamlessly blends the timeless legacy of Kenzo Takada with contemporary street culture, offering a unique and dynamic work environment.

1. Serve as a brand ambassador, ensuring an exceptional customer journey and fostering client loyalty to maximize profitability.
2. Welcome clients to the store, creating a comfortable environment and building relationships to assist in product selection.
3. Introduce complementary products and share in-depth product knowledge.
4. Confidently process sales while maintaining client relationships.
5. Gather and manage client CRM details to ensure personalized follow-up and build a client book.
6. Maintain store standards and adhere to visual merchandising guidelines to promote the Kenzo image.
7. Exceed behavioral requirements, adhering to dress code and appearance guidelines.
8. Enhance product knowledge by staying updated with fashion trends and participating in store training.
9. Support stock control and management.
10. Achieve sales targets and KPIs, contributing to store action plans.
11. Provide high-quality feedback to store managers.
12. Stay informed about the business environment, including local competition.
13. Master the selling ceremony from welcoming to after-sales services.
14. Develop long-term customer relationships and build loyalty.
15. Create connections with personal shoppers, stylists, and conciergeries.
16. Demonstrate team spirit and support skill improvement among colleagues.
17. Exhibit autonomy and commitment to ensure business continuity.

1. Minimum of 3 years of relevant experience in luxury retail.

1. Proficiency in English.
2. Strong interpersonal and communication skills.
3. Ability to adapt communication style to different client profiles.
4. Deep understanding of fashion culture, trends, and competitors.
5. Excellent customer service and relationship-building skills.

A minimum of 3 years of experience in luxury retail is required.

Opportunities for career advancement within a prestigious global luxury brand.

Kenzo fosters a culture of creativity, innovation, and collaboration, encouraging employees to embody the brand's DNA and contribute to its dynamic evolution. The workplace is characterized by a commitment to excellence and a supportive team environment.