Kenzo Sales Associate

Madrid • Spain

Thursday, July 31, 2025

Kenzo, a distinguished name in the luxury fashion industry, is part of the renowned LVMH group, which is celebrated for its portfolio of prestigious brands. As an employer, Kenzo offers a dynamic and innovative work environment where creativity and excellence are at the forefront.

1. Serve as a brand ambassador, providing an exceptional customer journey and fostering client loyalty to maximize profitability and productivity.
2. Welcome clients to the store, ensuring a comfortable and inviting atmosphere.
3. Build relationships with clients to assist in product selection while maintaining rapport and offering expert advice.
4. Introduce complementary products and share in-depth product knowledge.
5. Process sales confidently and professionally, maintaining client relationships.
6. Collect and manage client CRM details to build and maintain a client book with personal follow-ups.
7. Maintain store standards and adhere to visual merchandising guidelines to promote the Kenzo image.
8. Exceed behavioral requirements, adhering to dress code and appearance guidelines.
9. Continuously enhance product knowledge by staying updated with fashion trends, participating in training, and seeking relevant product information.
10. Support stock control and management.
11. Achieve sales targets and KPIs, contributing to the store's action plans.
12. Communicate high-quality feedback to store managers.
13. Stay informed about the business environment, including local competition.
14. Master the selling ceremony from welcoming to after-sales services.
15. Develop long-term client relationships to build loyalty and engagement.
16. Create and optimize connections with personal shoppers, stylists, and concierges.
17. Demonstrate team spirit and assist in skill development, especially for new joiners.
18. Exhibit autonomy and commitment to ensure business continuity.

1. Minimum 3 years of experience in a similar role.

1. Proficiency in English is mandatory.
2. Strong communication skills adaptable to diverse client profiles.
3. In-depth knowledge of fashion trends and competitor awareness.
4. Ability to embody Kenzo Paris DNA and act as a brand ambassador.
5. Commitment to maintaining high standards of appearance and behavior.

A minimum of three years of experience in a similar role within the luxury fashion industry is required.

Kenzo offers a stimulating work environment with opportunities for professional growth and development within the LVMH group.

Kenzo fosters a culture of creativity and excellence, encouraging employees to embody the brand's heritage and innovative spirit. The workplace is collaborative, with a strong emphasis on team spirit and continuous learning.