Kenzo Sales Associate

Kenzo is a French fashion house known for its bold prints and contemporary luxury ready-to-wear. As a Maison within the LVMH group, Kenzo blends creative heritage with global retail operations, offering employees exposure to high standards of craftsmanship, visual identity, and client service typical of a major luxury conglomerate.

1. Deliver a bespoke client experience that drives individual and store sales targets.
2. Use deep product knowledge during the selling ceremony to maximise units sold and average transaction value.
3. Capture and maintain accurate client data in the company database to support clienteling and retention.
4. Develop and sustain long-term client relationships through proactive outreach (email, phone, personalized notes) and in-person service.
5. Promote and support store events and client initiatives to strengthen local brand presence.
6. Maintain boutique standards through merchandising, housekeeping, and visual presentation.
7. Support inventory control activities including shipping, receiving, damage reporting and cycle counts.
8. Organize and secure stockroom inventory to ensure efficiency and loss prevention.
9. Comply with all company policies and operational procedures.

1. Minimum three years of retail sales experience, preferably in luxury fashion or premium lifestyle brands.
2. Proven track record of meeting or exceeding sales targets and KPIs.
3. Excellent verbal and written communication and interpersonal skills.
4. Demonstrated clienteling skills and a service-oriented mindset.
5. Ability to learn and operate retail software and point-of-sale systems; comfortable with digital tools.
6. Availability to work a flexible schedule including evenings, weekends, and holidays.

1. Clienteling
2. Luxury product knowledge
3. Sales techniques and upselling
4. Visual merchandising
5. Inventory management (shipping, receiving, cycle counts)
6. Point-of-sale (POS) systems
7. Database / CRM entry
8. Strong verbal and written communication
9. Tech-savvy with ability to learn retail software

Minimum 3 years of hands-on retail sales experience, ideally with luxury or premium fashion brands, demonstrating consistent achievement of sales targets and client development.

High school diploma or equivalent required; associate degree or coursework in fashion, merchandising or retail management preferred.

Medical, dental and vision insurance; short- and long-term disability; bonus structure; paid time off and holiday pay; 401(k) retirement plan with employer automatic contribution; employee discount and perks.

Kenzo fosters a creative, design-led workplace rooted in Parisian fashion sensibility while operating within the global standards of the LVMH group. The retail environment emphasizes personalised client service, meticulous visual presentation and collaborative teamwork across boutique operations.