Kenzo Sales Associate

Kenzo, a distinguished brand within the Fashion & Leather Goods sector, is renowned for its innovative designs and vibrant aesthetics. As part of the prestigious LVMH group, Kenzo offers a dynamic and enriching work environment, fostering creativity and excellence in the luxury fashion industry.

1. Serve as an ambassador of the Kenzo brand, ensuring an exceptional customer journey and fostering client loyalty to maximize profitability.
2. Welcome clients to the store, ensuring they feel comfortable and valued.
3. Build relationships with clients to assist in product selection, offering personalized advice and introducing complementary products.
4. Process sales transactions confidently and professionally while maintaining client relationships.
5. Collect and manage client CRM details to build a client book and ensure personalized follow-up.
6. Maintain store standards and adhere to visual merchandising guidelines to promote the Kenzo image.
7. Exceed behavioral requirements, adhering to dress code and appearance guidelines.
8. Continuously enhance product knowledge by staying updated on fashion trends and participating in training.
9. Support stock control and management.
10. Achieve sales targets and KPIs, contributing to the store's action plans.
11. Provide high-quality feedback to store managers and be aware of the local business environment, including competition.
12. Master the selling ceremony from welcoming to after-sales services, building customer loyalty and engagement.
13. Develop strong connections with personal shoppers, stylists, and conciergeries.
14. Demonstrate team spirit, helping others improve their skills and ensuring business continuity.

1. Minimum of 3 years of experience in a similar role.

1. Strong communication skills with the ability to adapt to different client profiles.
2. Deep understanding of fashion trends and brand storytelling.
3. Proficiency in English.
4. Ability to maintain a positive mindset and demonstrate politeness, appropriate body language, and vocabulary.

Candidates must have a minimum of 3 years of experience in a similar role within the luxury fashion industry.

Kenzo offers a stimulating work environment with opportunities for professional growth and development within the LVMH group.

Kenzo fosters a culture of creativity, innovation, and excellence, encouraging employees to embody the brand's vibrant spirit and contribute to its legacy. The workplace is collaborative, with a focus on team spirit and continuous improvement.