Kenzo Retail Operations Manager

Kenzo, a distinguished brand within the illustrious LVMH conglomerate, is renowned for its innovative approach to fashion and luxury. As a part of LVMH, Kenzo benefits from the resources and prestige of a global leader in luxury goods, offering employees unparalleled opportunities for growth and development within the industry.

1. Optimize staffing resources to align with in-store traffic.
2. Develop and implement model organizational structures for boutiques.
3. Oversee IT and CRM project operations.
4. Conduct audits of sales and management operations in stores to ensure compliance with the store handbook and LVMH directives.
5. Maintain and enhance the store handbook.
6. Manage projects and processes to optimize inventory organization.
7. Analyze key performance indicators such as inventory turnover, returns, discounts, and unknown markdowns.
8. Manage the supply of non-commercial store necessities, including packaging and uniforms, and establish a centralized procurement process.
9. Support stores in addressing operational issues, such as IT concerns and stock shortages.
10. Represent retail in cross-functional topics, including after-sales service and store returns management.
11. Coordinate store openings, renovations, and closures, including pop-ups, with external partners.
12. Participate in organizing events to support retail and clienteling teams.

1. Bachelor's degree (BAC +5) from a business school or equivalent university.
2. 5 to 8 years of retail experience, including in-store roles.
3. Strong analytical and synthesis skills, with adaptability to changing environments and diverse stakeholders.
4. Agility, a passion for challenges, and a strong team spirit.
5. Proficiency in computer tools.
6. Fluent in English.

1. Analytical thinking
2. Project management
3. Team leadership
4. Problem-solving
5. Communication
6. Adaptability
7. IT proficiency

A minimum of 5 years in retail, with experience in store operations.

Bachelor's degree (BAC +5) in Business or equivalent.

The position is open to individuals with disabilities (RQTH).

Kenzo fosters a dynamic and inclusive workplace culture, emphasizing innovation, collaboration, and a commitment to excellence. As part of LVMH, employees are encouraged to pursue professional growth and contribute to the brand's legacy of creativity and quality.