Kenzo Floor Manager

Kenzo, a distinguished name in the luxury fashion industry, is part of the illustrious LVMH group, renowned for its commitment to excellence and innovation. As an employer, Kenzo offers a dynamic and inclusive work environment where creativity and passion for fashion are highly valued. Employees are encouraged to cultivate their talents and contribute to the brand's legacy of elegance and sophistication.

1. Drive commercial activity and client engagement to meet sales and profit targets.
2. Conduct thorough business analyses to implement effective action plans including visual merchandising, product placement, and commercial operations.
3. Communicate qualitative reports and feedback to the team and headquarters support functions.
4. Attract, engage, and retain clientele ensuring exceptional customer service throughout their store experience.
5. Identify, attract, and engage talent, creating personalized development plans for team members.
6. Motivate and challenge the team through regular briefings, individual meetings, feedback, and coaching.
7. Ensure team autonomy to maintain business continuity under all circumstances.
8. Demonstrate leadership by understanding the brand's heritage, storytelling, and current positioning.
9. Adapt to changes and manage complex situations with an entrepreneurial and solution-oriented mindset.
10. Promote Kenzo's culture both internally and externally, ensuring store standards align with brand image.
11. Develop in-depth knowledge of the brand, products, trends, and competitors.
12. Adapt communication to suit each client's profile in both local language and English.
13. Master and adhere to all procedures in compliance with the Store Handbook and local regulations.
14. Propose improvements to current procedures for enhanced efficiency.

1. Minimum of 3 years of experience in luxury and high fashion retail sales.
2. Experience in ready-to-wear and small leather goods sales.
3. Fluency in English is essential; additional languages are advantageous.
4. Excellent personal presentation as a brand ambassador for Kenzo.
5. Understanding of retail sales KPIs.

1. Strong leadership and team management skills.
2. Exceptional customer service and client relationship management.
3. Analytical skills for business performance evaluation.
4. Effective communication and interpersonal skills.
5. Flexibility and adaptability in a dynamic environment.

A minimum of 3 years in luxury and high fashion retail sales, with experience in ready-to-wear and small leather goods.

The position is open to individuals with disabilities (RQTH).

Kenzo fosters a culture of creativity, inclusivity, and excellence. Employees are encouraged to express their individuality while contributing to the brand's collective success. The work environment is dynamic, with a strong emphasis on professional development and collaboration.