Kenzo E-Commerce Manager

Kenzo, a distinguished name in the luxury fashion industry, is renowned for its vibrant and innovative designs. As part of the esteemed LVMH group, Kenzo benefits from the global reach and resources of the world's leading luxury goods conglomerate. The brand is committed to fostering creativity and excellence, offering its employees a dynamic and inspiring work environment.

1. Oversee the digital flagship Kenzo.com in Japan and the Zozovilla marketplace, ensuring alignment with brand vision and business strategy.
2. Collaborate with local retail teams and HQ Digital to set budget goals and strategic drivers to achieve sales and profitability targets.
3. Develop and implement action plans to meet sales targets, optimizing business performance through analysis of sales and online KPIs.
4. Strengthen partnerships with platforms like Zozovilla to enhance brand visibility and attractiveness.
5. Manage stock allocations and logistics to ensure timely delivery and availability of e-commerce inventory.
6. Coordinate website content and product information to align with global and local strategies.
7. Optimize SEM and digital marketing efforts in collaboration with HQ and local agencies.
8. Manage customer service inquiries and improve customer satisfaction metrics such as NPS.
9. Lead CRM campaigns and e-clienteling initiatives to enhance client engagement and revenue.
10. Conduct user tests and act as a project leader for local e-commerce initiatives.

1. 3-5 years of experience in e-commerce, preferably within the fashion sector.
2. Proficiency in Salesforce (SFCC, SFSC), GA4, PIM tools, and BI tools like Tableau.
3. Strong project management skills, including stakeholder management and cost management.
4. Knowledge of personal information protection and management processes.
5. Fluency in Japanese and English.

1. Operational capabilities and proactive mindset.
2. Ability to collaborate effectively with local and HQ stakeholders.
3. Data-driven thinking and business acumen.
4. Problem-solving and logical thinking abilities.
5. Excellent Japanese copywriting skills.

Minimum of 5 years in e-commerce, with a preference for experience in the fashion industry.

Kenzo offers a competitive benefits package, including opportunities for career advancement within the LVMH group.

Kenzo fosters a culture of creativity and innovation, encouraging employees to push boundaries and explore new ideas. As part of the LVMH group, Kenzo values diversity, collaboration, and excellence, providing a supportive and dynamic work environment.