Kendo Counter Manager

Leeds • UK

Thursday, January 2, 2025

Kendo Holdings, Inc., a San Francisco-based beauty brand developer and wholesaler, is a subsidiary of LVMH Moët Hennessy - Louis Vuitton, the world's preeminent luxury group. Renowned for its innovative approach, Kendo serves as the creative nucleus for next-generation beauty product development, catering to global Sephora channels and select retailers. The Kendo portfolio boasts illustrious brands such as Bite, Kat Von D, Marc Jacobs Beauty, Ole Henriksen, and Fenty Beauty by Rihanna.

1. Manage, inspire, and motivate a team of full/part-time Makeup Artists, including scheduling, coaching, and setting individual sales goals.
2. Lead by example in product knowledge and service, fostering a flawless customer experience and building a loyal clientele base.
3. Develop and implement an effective clientele program to drive loyalty and sales, supporting sales target achievement.
4. Create in-store activations and clientele programs aligned with the brand calendar to support product launches and key selling periods.
5. Build strong relationships with store management and within Kendo to drive business results and implement best practices.
6. Continuously develop and refine the sales, artistry, and customer service skills of the team.
7. Model respect, initiative, enthusiasm, and flexibility, representing the brand professionally and ethically.

1. Previous experience in a luxury store environment.
2. At least 2 years of retail experience at a managerial level.
3. Proven experience in building and executing clientele strategies.
4. Ability to lead, develop, and motivate staff, including conflict resolution and problem-solving skills.

1. Empathetic and inclusive demeanor.
2. Confident and professional presence.
3. Passion for beauty and informed interest in the industry.
4. Adaptability and flexibility.
5. Drive for results.
6. Professional and courteous conduct to maintain a positive brand image.
7. Knowledgeable about Rihanna and the Fenty Beauty brand.

Minimum of 3 years in a similar role.

Comprehensive benefits package including health, wellness, and employee discounts.

Kendo fosters a culture of creativity and innovation, encouraging employees to push boundaries and redefine beauty standards. The company values diversity and inclusivity, ensuring a supportive and dynamic workplace where employees can thrive and contribute to the brand's global success.