Kendo Customer Service Associate Manager

Saran • France

Wednesday, May 28, 2025

Kendo Holdings, Inc., a subsidiary of LVMH Moët Hennessy - Louis Vuitton, is a leading innovator in the beauty industry, headquartered in San Francisco. As a creative powerhouse, Kendo develops and distributes beauty brands such as Fenty Beauty, Fenty Skin, and KVD Beauty, primarily through global Sephora channels and selective retailers. The company is renowned for its entrepreneurial spirit, commitment to quality, and dedication to diversity and inclusion.

1. Optimize the On Time In Full (OTIF) rate of orders by balancing customer needs, inventory levels, allocations, product arrivals, distribution center capacity, and transportation plans.
2. Communicate product availability to customers.
3. Process orders using the ERP system and transmit them to the third-party logistics warehouse management system (WMS).
4. Coordinate picking and packing activities with the distribution center.
5. Prepare shipping documentation.
6. Organize transportation logistics with carriers.
7. Track deliveries to their final destinations.
8. Manage customer claims efficiently.

1. Fluency in English and French.
2. Bachelor's degree (Bac+2/+3) in logistics or international trade is preferred.

1. Excellent communication skills, both oral and written.
2. Proficiency in Microsoft Office, particularly Excel.
3. Strong organizational and problem-solving abilities.
4. Adaptability and a proactive approach to challenges.
5. A sense of humor, kindness, and empathy.

Candidates with prior experience in a similar role are preferred, though motivated beginners demonstrating curiosity, adaptability, and alignment with Kendo and LVMH values are also considered.

Bachelor's degree (Bac+2/+3) in logistics or international trade is preferred.

The role offers a hybrid working model and the opportunity to work within a dynamic and innovative team at the European Distribution Center.

Kendo fosters a culture of creativity, innovation, and inclusivity. The company values entrepreneurial spirit, perseverance, and storytelling, ensuring a vibrant and supportive workplace environment.