Kendo Counter Manager

Manchester • UK

Friday, February 28, 2025

Kendo Holdings, Inc., a San Francisco-based beauty brand developer and wholesaler, operates under the prestigious LVMH Moët Hennessy - Louis Vuitton, the world's largest luxury group. Renowned for its innovation and creativity, Kendo is a hub for next-generation beauty product development, catering to global Sephora channels and other selective retailers. The company's portfolio includes iconic brands such as KVD Beauty, Ole Henriksen, Fenty Beauty, and Fenty Skin, each embodying a commitment to excellence, diversity, and storytelling.

1. Manage, inspire, and motivate a team of full/part-time Makeup Artists, including staffing rotation schedules and coaching of sales and artistry skills.
2. Set individual sales goals and lead the team to create a flawless customer experience, building a loyal clientele base to drive sales.
3. Manage sales goals and payroll investment to achieve financial targets.
4. Build and implement an effective clientele program that drives loyalty and supports sales targets.
5. Create in-store activations and clientele programs aligned with the brand calendar to support new product launches and key selling periods.
6. Develop and refine the sales, artistry, and customer service skills of the team.
7. Manage the tester and samples budget, ensuring timely orders to support the business.
8. Build strong, effective relationships with Selfridges management and within Kendo to drive business results.
9. Represent the brand in a professional and ethical manner at all times, following all Kendo, brand, and Selfridges guidelines.

1. Previous experience working in a luxury store environment.
2. At least 2 years of retail experience at the same level managing an account.
3. Proven ability to be strategic with strong business acumen.
4. Experience in building and executing clientele strategy.
5. Ability to lead, develop, and motivate staff, including conflict resolution and problem-solving skills.
6. Experience in forward planning and achievement of financial goals.
7. Proven track record of success as a Business Manager.

1. Strong customer service, clientele, and communication skills.
2. Excellent organizational skills to plan and execute in-store events.
3. Strong commercial awareness.
4. Self-starter with a confident and professional demeanor.
5. Adaptable and energetic with a drive for results.

At least 2 years of retail experience at a managerial level, preferably within a luxury store environment.

The position offers the opportunity to work in a dynamic and creative environment, with access to industry-leading beauty brands and a supportive team culture.

Kendo fosters a culture of creativity, inclusivity, and resilience, encouraging employees to embrace challenges as opportunities. The company values diversity and inclusion, creating safe spaces for all voices to be heard. Employees are inspired to innovate and excel, supported by a collaborative and entrepreneurial spirit.