Kendo Counter Manager

Birmingham • UK

Tuesday, August 5, 2025

Kendo Holdings, Inc., a San Francisco-based beauty brand developer and wholesaler, operates under the prestigious LVMH Moët Hennessy - Louis Vuitton umbrella, the world's largest luxury conglomerate. Renowned for its innovative and creative prowess, Kendo serves as a pivotal force in next-generation beauty product development for global Sephora channels and select retailers beyond Sephora. With a dynamic approach to product excellence and storytelling, Kendo's portfolio includes celebrated brands such as KVD Beauty, Ole Henriksen, Fenty Beauty, and Fenty Skin.

1. Lead and inspire a team of Makeup Artists, managing staffing schedules and coaching for sales and artistry skills.
2. Exemplify exceptional product knowledge and service, fostering a loyal clientele to drive sales.
3. Oversee sales goals and payroll investments to meet financial objectives.
4. Implement an effective clientele program to enhance loyalty and support sales targets.
5. Create in-store activations and clientele programs aligned with the brand calendar.
6. Strategically develop the brand business within the store.
7. Build strong relationships with Harvey Nichols management and Kendo to drive business results.
8. Develop and refine the sales, artistry, and customer service skills of the team.
9. Manage the tester and samples budget, ensuring timely orders to support business needs.
10. Model respect, initiative, and flexibility, representing the brand professionally and ethically.
11. Foster positive and collaborative relationships with team and store partners.
12. Maintain excellent personal grooming standards.

1. Previous experience in a luxury store environment.
2. High-level makeup artistry background.
3. Minimum of 2 years of retail experience at the same level managing an account.
4. Strategic business acumen with a proven track record.
5. Experience in building and executing clientele strategies.
6. Leadership skills in staff development, conflict resolution, and problem-solving.
7. Experience in financial goal planning and achievement.
8. Successful track record as a Business Manager.
9. Strong customer service, clientele, and communication skills.
10. Organizational skills for planning and executing in-store events.
11. Commercial awareness.

1. Leadership and team management
2. Sales and artistry coaching
3. Clientele program development
4. Strategic planning and execution
5. Relationship building
6. Financial management
7. Product knowledge and service excellence
8. Event planning
9. Commercial awareness

Minimum 3 years of experience in a luxury retail environment, with at least 2 years managing an account at the same level.

Comprehensive benefits package including opportunities for career advancement within the LVMH group.

Kendo fosters a culture of creativity, diversity, and inclusion, celebrating personal identities and encouraging a 'can do' spirit. The company values storytelling, resilience, and product excellence, creating a dynamic and supportive environment for employees to thrive.