Kendo Counter Manager

Birmingham • UK

Friday, June 27, 2025

Kendo Holdings, Inc., a subsidiary of LVMH Moët Hennessy - Louis Vuitton, is a pioneering beauty brand developer based in San Francisco. As a creative powerhouse, Kendo is renowned for its innovative product development and strategic collaborations, primarily serving global Sephora channels and select retailers. The company is celebrated for its dynamic approach to redefining the beauty industry through exceptional products, compelling storytelling, and robust retail and direct-to-consumer partnerships. Kendo's portfolio includes iconic brands such as KVD Beauty, Ole Henriksen, Fenty Beauty, and Fenty Skin.

1. Manage and inspire a team of Makeup Artists, including scheduling and coaching in sales and artistry skills.
2. Lead by example in product knowledge and service to build a loyal clientele and drive sales.
3. Achieve financial goals by managing sales targets and payroll investments.
4. Develop and implement effective clientele programs to enhance customer loyalty and sales.
5. Create in-store activations and programs aligned with the brand calendar to support product launches and key selling periods.
6. Strategically build and develop the brand business within the store.
7. Foster strong relationships with Harvey Nichols management and Kendo to drive business results and implement best practices.
8. Continuously develop the sales, artistry, and customer service skills of the team.
9. Manage tester and sample budgets, ensuring timely order placements.
10. Represent the brand professionally and ethically, adhering to all guidelines.
11. Build positive and collaborative relationships with team and store partners.
12. Maintain excellent personal grooming standards.

1. Previous experience in a luxury store environment.
2. High-level makeup artistry background.
3. Minimum 2 years of retail experience at a managerial level.
4. Proven strategic and business acumen.
5. Experience in building and executing clientele strategies.
6. Leadership and motivational skills, including conflict resolution and problem-solving.
7. Experience in financial goal planning and achievement.
8. Successful track record as a Business Manager.
9. Strong customer service, clientele, and communication skills.
10. Organizational skills for planning and executing in-store events.
11. Commercial awareness.

1. Leadership and team management
2. Sales and customer service
3. Strategic planning
4. Artistry and product knowledge
5. Clientele development
6. Relationship building
7. Organizational skills
8. Communication skills

Minimum 3 years of relevant experience in a luxury retail environment, with a focus on management and sales.

Comprehensive benefits package including health insurance, employee discounts, and opportunities for professional development.

Kendo fosters a culture of creativity, innovation, and inclusivity. The company values a 'can do' spirit, celebrating diversity and inclusion, and encourages authentic storytelling and resilience. Employees are empowered to embrace challenges as opportunities and are dedicated to delivering product excellence.