Kendo Assistant Manager

London • UK

Thursday, February 20, 2025

Kendo Holdings, Inc., a San Francisco-based beauty brand developer, is a subsidiary of LVMH Moët Hennessy - Louis Vuitton, the world's leading luxury group. Kendo is renowned for its innovative and creative approach to beauty product development, serving global Sephora channels and selective retailers. The company's portfolio includes brands such as KVD Beauty, Ole Henriksen, Fenty Beauty, Fenty Skin, Fenty Fragrance, and Fenty Hair, all of which embody creativity, inspiration, and innovation.

1. Manage, inspire, and motivate a team of Makeup Artists, including scheduling and coaching in sales and artistry skills.
2. Lead by example in product knowledge and service, fostering a flawless customer experience and building a loyal clientele.
3. Oversee sales goals and payroll investment to meet financial objectives.
4. Develop and implement a clientele program to drive loyalty and sales.
5. Create in-store activations aligned with the brand calendar to support product launches and key selling periods.
6. Strategically build and develop the brand business within the store.
7. Cultivate strong relationships with Selfridges management and Kendo to drive business results and implement best practices.
8. Continuously develop and refine the sales, artistry, and customer service skills of the team.
9. Manage the tester and samples budget, ensuring timely orders to support business needs.
10. Model respect, initiative, enthusiasm, and flexibility, representing the brand professionally and ethically.
11. Foster positive, collaborative relationships with team and store partners.
12. Maintain excellent personal grooming standards.

1. Previous experience in a luxury store environment.
2. High-level makeup artistry background.
3. Minimum of 2 years of retail experience at a similar level or managing a non-flagship account.
4. Proven strategic and business acumen.
5. Experience in building and executing clientele strategies.
6. Leadership skills with conflict resolution and problem-solving abilities.
7. Experience in forward planning and achieving financial goals.
8. Strong customer service, clientele, and communication skills.
9. Excellent organizational skills for planning and executing in-store events.
10. Strong commercial awareness.

1. Leadership and team management
2. Strategic planning
3. Customer service excellence
4. Sales and marketing acumen
5. Communication and interpersonal skills
6. Organizational proficiency
7. Product knowledge

Minimum 3 years of experience in a relevant role within the luxury retail environment.

Kendo offers a dynamic work environment with opportunities for career advancement within the LVMH group. Employees benefit from a culture that values creativity, diversity, and inclusion, along with access to industry-leading products and resources.

Kendo fosters a culture of creativity, innovation, and inclusivity. The company values a 'can do' spirit, encouraging employees to embrace challenges and pursue ambitious goals. Diversity and inclusion are at the forefront, with a commitment to creating safe spaces where all voices are heard. The workplace is characterized by resilience, storytelling, and a dedication to product excellence.