Kendo Assistant Business Manager

London • UK

Monday, September 8, 2025

Kendo Holdings, Inc., a San Francisco-based beauty brand developer and wholesaler, operates under the prestigious umbrella of LVMH Moët Hennessy - Louis Vuitton, the world's preeminent luxury conglomerate. Renowned for its innovative and creative prowess, Kendo serves as a dynamic hub for next-generation beauty product development, catering to global Sephora channels and select retailers beyond. The Kendo portfolio boasts illustrious brands such as Ole Henriksen, Fenty Beauty, Fenty Skin, Fenty Fragrance, and Fenty Hair, continually redefining the beauty landscape with exceptional products and compelling storytelling.

1. Manage, inspire, and motivate a team of Makeup Artists, including scheduling and coaching on sales and artistry skills.
2. Lead the team in delivering exceptional product knowledge and customer service to build a loyal clientele and drive sales.
3. Oversee sales goals and manage payroll investment to achieve financial objectives.
4. Develop and implement a clientele program to enhance customer loyalty and sales.
5. Create in-store activations aligned with the brand calendar to support product launches and key selling periods.
6. Strategically develop the brand business within the store environment.
7. Foster strong relationships with Selfridges management and Kendo to drive business results and implement best practices.
8. Continuously develop and refine the sales, artistry, and customer service skills of the team.
9. Manage tester and sample budgets, ensuring timely orders to support business needs.
10. Model respect, initiative, and flexibility, representing the brand professionally and ethically at all times.

1. Previous experience in a luxury store environment.
2. High-level makeup artistry background.
3. Minimum of 2 years of retail experience at a similar level or managing a non-flagship account.
4. Proven strategic thinking and strong business acumen.
5. Experience in building and executing clientele strategies.
6. Ability to lead, develop, and motivate staff, including conflict resolution and problem-solving skills.
7. Experience in forward planning and achieving financial goals.

1. Strong customer service and communication skills.
2. Excellent organizational skills for planning and executing in-store events.
3. Commercial awareness.
4. Ability to speak knowledgeably about Rihanna and the brand.

At least 2 years of retail experience in a similar role or managing a non-flagship account.

The position offers a dynamic work environment within a leading luxury beauty brand, opportunities for professional growth, and the chance to work with a diverse and talented team.

Kendo fosters a 'can do' spirit, embracing creativity, diversity, and inclusion. The company values authentic storytelling, resilience, and product excellence, creating a supportive and innovative workplace where every voice is heard and valued.